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Broadband provision and service in Shetland


Njugle
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BigMouth, I'm already wireless via a Netgear DG834G. I works well (wired for an iMac, wireless for a MacBook) so I don't really need the BT Home Hub. However, I'm quite interested in BT Vision when that comes out later this year and I would need their Home Hub for downloading TV.

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Is anyone getting speeds of more than 2.2Mb/sec? I am with TalkTalk who charge £10 /month for broadband (the free offer is not available up here yet) if you also sign up for their phone service as well. They claim their service is 8Mb but I have never seen more than the 2.2 I got with BT. When I queried this they said I was getting the max that my exchange could currently deliver and that I would automatically be upgraded when a faster service became available.

 

I can't reccommend them as yet as their customer service is crap (typical Indian call centre or 10p/min helpline) and I have heard terrible stories of delays in getting connected due to the massive over-subscription to their free offer. I missed that as I signed up before the offer was announced so got priority as an existing customer.

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Is anyone getting speeds of more than 2.2Mb/sec? I am with TalkTalk who charge £10 /month for broadband (the free offer is not available up here yet) if you also sign up for their phone service as well. They claim their service is 8Mb but I have never seen more than the 2.2 I got with BT. When I queried this they said I was getting the max that my exchange could currently deliver and that I would automatically be upgraded when a faster service became available.

 

Exchanges are currently being upgraded to support MaxDSL (upto 8 meg). I thought that most of Shetland had already had the upgrades but maybe not.

 

Even with MaxDSL, your distance and quality of line from the exchange will affect your final speed. If you were getting 2 meg before MaxDSL then there is a good chance that you will get a pretty high speed from MaxDSL (5 meg+) when it becomes available to you.

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  • 2 weeks later...

Well, I didn't get anywhere with Demon. They just fobbed me off when I told them my maximum speed had been 468kbps - they said there was nothing wrong as far as they were concerned. So I gave them the push and went with BT instead. I figured if BT is my ISP they are the only ones to blame for poor speeds and they can't pass me to someone else.

 

So today I set up my shiny white Home Hub (matches the iMac - very nice!) and low and behold - I'm getting 1.7Mbps. Much better than I was getting but still not quite the speeds they have in town. But I'm so excited with this new found speed I don't care too much at the moment!

 

I still don't know anyone else in Gulberwick getting faster than 512kbps (except me, now). Surely it can't be that you only get high speeds if you're with BT?

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There is the 'urban folklore' that whenever bandwidth becomes an issue BT will reduce the allocation to any other service provider and retain their own bandwidth, which would alledgedly contravene any arrangements they hold with the other ISPs.

 

No smoke without fire, perhaps.

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I have never used Bt myself out of principle more than anything..

 

but out of the people i know that use BT ( smacks head on desk smilie ) have alot more problems than I have ever had.

 

admitadly it is only about 5 or 6 ppl that all live in cities and are havign to deal with road works digging up there lines etc.. but one issue was a BT enginner ahd left a monitor on this guys line after checking it.. this monitor cut the connection every 15 minutes whiel it does another sequence of checks.. so my mate ended up not beign able to do anything.. for abotu 2 weeks till BT finally owned up that there was a problem and sent another engineer out to check the line.

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  • 3 weeks later...

Me too. Since Wednesday it is intermittantly slow or can't connect to some sites at all (Shetlink is one it is having trouble with). But sometimes the speed is as fast as normal. I've connected my Hub via ethernet (it's usually wireless) and that made no difference. I'd assumed the Hub was broken but maybe it's a wider network problem.

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Me too. Since Wednesday it is intermittantly slow or can't connect to some sites at all (Shetlink is one it is having trouble with). But sometimes the speed is as fast as normal. I've connected my Hub via ethernet (it's usually wireless) and that made no difference. I'd assumed the Hub was broken but maybe it's a wider network problem.

 

I should've mentioned the problem was in Lerwick but yeh, I am in exactly the same position. I connected to my ADSL router via Ethernet, hard wired and although some sites seem to be working, others like Shetlink/Amazon seem to be intermittent.

 

Good to know I'm not the only one, I know my configuration is correct - perhaps something to do with the NAT on the exchange? I have no idea really. Will get onto BT today - should be a barrel of fun.

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Shetlink was down on Wednesday around teatime. This was due to the server we are hosted on being maintained at that time. Though being aware of this going to happen, this information ended up never getting passed on to Shetlink users for which we apologise :oops:

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I've phoned BT and they said there's a fault on the line. They couldn't tell me if was just me or all of 01595 but they're on the case, apparently. He said it will be fixed within 5 days.

 

You gotta love BT eh, they said the same thing to me. 5 days is a long time :(

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