Had Any Bad Buying Experiences Lately?

[BigMouth]

http://www.m-99.co.uk/

 

I was amazed to find that the above company were selling cases for the Motorola F3. They were the only ones in the country that were so I sent off the few quid for the case.

 

When the case arrived it was huge. I could have got three F3s in it so I took a picture of the phone in the case and sent it to them and asked for the address to which I could send the phone for a refund. I attached a photo to show how ridiculously big the case was. No answer.

 

I emailed again to advise them that if they didn't respond I would use a charge-back against their account for the case. No answer.

 

The amount is irrelevant to me. It is the principal behind it.

 

I am still waiting for a reply so my advice is think carefully before using this company. Customer satisfaction is obviously not in their sales dictionary.

[Pooks]

I bought a few bits and pieces from them years ago. It all came as described albeit the quality wasn't the greatest (but it was cheap). I had no need to contact them, so I can't comment on their customer service.

[Medziotojas]

Taken from music forum/didgeridoo thread

 

My new didge arrived yesterday however either DHL or Northwards screwed it up and it was snapped! This was a 192 quid instrument and it arrived trashed. No impressed. Worst of all DHL dont offer insurance on wooden goods.

 

I had a bad experience with DHL two years ago here in Vilnius. I had lost my bank cards and decided the safest option was to have them sent via courier.

 

Not only did DHL take a week to get my cards here, but on their arrival I was charged somewhere in the region of £50 or £60 - I don't remember the exact figure now.

 

Anyway, when I went back to Shetland for a couple of months work after the summer, my father informed me that he had already paid the same sum.

 

Needless to say I was immediately in contact with DHL regarding this, but as a period of three months had elapsed then I was told that there was nothing they could do!

 

I had a bit of a run in here a couple of weeks ago and once again was left cardless. The good old Post Office had my cards here withing three or four days (signed for).

[BigMouth]

I can thoroughly recomment the SIC Trading Standards department here.

[Twerto]

Just had a strange experience with DFS sofa company.

 

My girlfriend phoned them up to enquire about a few things before we went through with the sale.. and despite them going to charge £250 to deliver it to Shetland.. which made me choke on my cuppa tea.. they refused to sell it to her.. because she couldn't vote ( as in she is a foreign national not under age. ) even so she was going to pay for it in one go and not over 3 or 4 years.. ( which i could understand from their point of view ) they wouldn't accept her as a customer unless she had stayed here for 3 years.. yes I could go and order it through my name.. but I be fooked if they are getting my business now.

 

edit: back to John lewis now I think..

[moorit]

^

 

If you give me the money for it, I'll buy it for you and deliver it for £245.

Yeah ?

[BigMouth]

Cutting a very long story short.

 

I spent a week trying to get through to the Visa Dispute Line about the phone case from Manufacturing99 and gave up, then wrote a couple of letters. Nothing happened until I got a letter from Visa Dispute telling me that because my claim had not been dealt with within 6 months it was going to be binned. Failure to deal with the dispute was there fault not mine.

 

I complained to the Complaints department of my bank laying out the details of the case. They rang me this morning and told me that I would receive £50 in compensation. A reasonable return for a £3.50 case! Persistence pays off in the end.

[hellsbells]

I must just look and sound like a customer to annoy....

 

1. ordered a wii for my son fae local argos on 1st november despite numerous calls and visits no wii. walk into clives on friday and whats on the shelves? only a wii now have a very happy son!

 

2. ordered a drum machine for niece's christmas on 1st november fae great universal catalogue told delivery would be 3rd december which came and went then told delivery would be 13th december, phoned on 12th to confirm delivery and was told it was sold out. the poor wife on the phone got hell fae me. got a phone call the next day offering me 10% off next order told them where to stick it and felt good. niece is now getting dvd's instead i'm not a happy bunny at present.