viblir Posted November 11, 2010 Report Share Posted November 11, 2010 Broadband has been offline from at least 6pm up until 10pm here in Gott. Now back on back to normal Quote Link to comment Share on other sites More sharing options...
Siffy Posted November 11, 2010 Report Share Posted November 11, 2010 weisdale exchange went off about 15.30pm and came back on about 21.30 ( thursday 11th ) Quote Link to comment Share on other sites More sharing options...
stilldellin Posted November 11, 2010 Report Share Posted November 11, 2010 Burravoe back on.... Quote Link to comment Share on other sites More sharing options...
Marvin Posted November 11, 2010 Author Report Share Posted November 11, 2010 Hallelujah! Quote Link to comment Share on other sites More sharing options...
Guest Anonymous Posted November 12, 2010 Report Share Posted November 12, 2010 little bit of advice again if you are a bt customer call their help line tell them your broadband is crap and plug in the ethernet cable so they can then give you the number to put in the address bar for them to have remote access to your computer then leave them to dick around trying to sort out your broken router after a hour or so they give up yet still dont admit that it is a line fault, then send you a brand new free wirless router. plug it in then repeat the process. Ive got 3 anyone want one.if we all do this and keep on doing this it will mount up costs for bt and we get loads of free wireless routers to put on ebay when the broadband is sorted out.I cant be assed trying to sort a problem that I am paying them through my monthly direct debit to sort out remember to also hang up the fone once asif or wotif takes control of the computer make a cup of tea and spend some time chatting to the wife play with the kids but dont bloody stress about it. we managed to live long happy lives before broadband and im sure we can live long happy lives without it.like I said before send them a check for your payment as when the broadband is down the banking gets screwed up too, a little note with the check explaining this is to ensure they recieve the money as electronic communication and tranfers to and from shetland are so unreliable these days. Quote Link to comment Share on other sites More sharing options...
gafynandrew Posted November 12, 2010 Report Share Posted November 12, 2010 whats going on with it lately! it was off most of last night...again! (***Mod Edit - Merged with the 20-odd other pages asking the same thing***) Quote Link to comment Share on other sites More sharing options...
draco Posted November 12, 2010 Report Share Posted November 12, 2010 i lost my internet connection on Thursday also(Scalloway)........ Quote Link to comment Share on other sites More sharing options...
Marvin Posted November 12, 2010 Author Report Share Posted November 12, 2010 What's the situation like this morning? I received an email from Ian Shanks this morning saying that work has been ongoing overnght but BT have not got it completely sorted yet. I'll be phoning him today so it would be good to know what the situation currently is. Just a quick comment - when sending notes of problems to Shetland Broadband (slowadsl@shetland.co.uk), please state your phone number. Also, Ian is doing this entirely on your behalf... he is not responsible for the problem in any way. One or two complainers seem to have misunderstood what he is trying to do and giving him a bit of grief thinking that he is acting on behalf of BT. All he is trying to do is compile a dossier of complaints so that he can give it to BT. Cheers and thanks, Marvin Quote Link to comment Share on other sites More sharing options...
Siffy Posted November 12, 2010 Report Share Posted November 12, 2010 http://www.speedtest.net/result/1027356981.pngAll good here this morning on weisdale exchange. Quote Link to comment Share on other sites More sharing options...
Muppet Posted November 12, 2010 Report Share Posted November 12, 2010 Still pretty slow here. I'm within spitting distance of the lerwick Exchange. At least it's useable, but i'd expect 6 - 7 mb. http://www.speedtest.net/result/1027408346.png Quote Link to comment Share on other sites More sharing options...
trooter Posted November 12, 2010 Report Share Posted November 12, 2010 Just recieved the following in response to an email I sent BT Wholesale We have checked and It appears that there are problems with the Broadband exchange equipment working to its full capacity. Therefore, work is required to allow the circuits to run at the predicted speed(s) The faults we've received are from various service providers, and they are all being kept informed of the relevant progression of the individual cases.. They should then be updating their respective customers. Our suppliers are working on resolving the issues creating the slow connections and/or speed issues. The situation will be rectified as soon as possible Quote Link to comment Share on other sites More sharing options...
Marvin Posted November 12, 2010 Author Report Share Posted November 12, 2010 I have just received an email from BT to say that they have now fixed all the problems. Nobody has phoned or e-mailed complaint to me so far today so hopefully it is all now sorted. Quote Link to comment Share on other sites More sharing options...
Ghostrider Posted November 12, 2010 Report Share Posted November 12, 2010 Its the best its been in weeks round here anyway. Been holding at around a steady 1.9 since early evening yesteday, regardless of time fo day. Just been faerd to actually say so in case it was tempting fate and it all fell in sh**e again. Quote Link to comment Share on other sites More sharing options...
Marvin Posted November 12, 2010 Author Report Share Posted November 12, 2010 ^^ I keen whait du means.... _________________Avatar now paying homage to the days when telecoms was a simpler affair Quote Link to comment Share on other sites More sharing options...
Ghostrider Posted November 12, 2010 Report Share Posted November 12, 2010 Yup, I just knew I spoke far too soon..... http://www.speedtest.net/result/1027933177.png Began dropping back around 6pm....as usual. Quote Link to comment Share on other sites More sharing options...
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