Hollian Posted June 23, 2008 Report Share Posted June 23, 2008 I have just had the strangest phone call from someone who said they were calling on behalf of Sky. They were asking if I had problems with my Sky picture freezing, as there had been others in my area who had complained. Now funnily enough I have had problems lately, but thought it was because I had an old box and the dish is getting rusty!Anyway, once I told him I had problems I was given Sky's Customer service number to phone and they will get an engineer out to have a look. I'm a bit of a cynic, and don't trust cold callers, but it is the correct Sky Customer Service number he gave me. I also don't want a huge repair bill for something that isn't really causing me any problems. (the channels that are freezing are ones I rarely watch) Before I phone Sky, anyone else in Shetland having any problems? Quote Link to comment Share on other sites More sharing options...
nautim Posted June 23, 2008 Report Share Posted June 23, 2008 If freezing means 'not switching to the channel immediately and going a bit like a random jigsaw for a few moments before it finds where it's supposed to be' then yes our Sky box is freezing. Can't remember how old our aerial is - could be two years, could be older, but the box is only two years old. We haven't had any phone calls that I'm aware of, but we're out working during the day. Hope that helps! Quote Link to comment Share on other sites More sharing options...
Foords_Chocolates Posted June 23, 2008 Report Share Posted June 23, 2008 Not Sky, but we have no BBC1 on terrestrial tv here in Unst this evening - is it just me? Quote Link to comment Share on other sites More sharing options...
Hollian Posted June 23, 2008 Author Report Share Posted June 23, 2008 Sky have also phoned Mam (who has Sky) and Granny (who doesn't have Sky), to ask the same question. (Weird?! - but we do have the same surname and there is only 4 households with our surname in Shetland - anyway nothing to do with Sky!) Away to phone Sky on a cheaper no than the 0870 they gave me (cheaper no courtesy of http://www.saynoto0870.com/ ) Freezing was the word the person used who phoned me. I would say pixelated would be closer. When you switch on a channel affected, part of the picture is pixelated, then the whole picture does freeze. I'll let you know how I get on. Quote Link to comment Share on other sites More sharing options...
Hollian Posted June 23, 2008 Author Report Share Posted June 23, 2008 BBC 1 fine with me! Quote Link to comment Share on other sites More sharing options...
daveh Posted June 27, 2008 Report Share Posted June 27, 2008 I also had the call from Sky today. Quote Link to comment Share on other sites More sharing options...
Guest Anonymous Posted June 27, 2008 Report Share Posted June 27, 2008 A bit of advice. I can't say why I know this, but:Any Cold Calls like this should be ignored. If you have a problem with your Sky system, call Sky directly using the number which you can find in the menu of your Sky box, and not because you have been prompted by a call. It's a money making con Quote Link to comment Share on other sites More sharing options...
Njugle Posted June 28, 2008 Report Share Posted June 28, 2008 I had one of these calls too, someone with a very strong accent who couldn't get off the phone quick enough when i told her we had no problems and who claimed it was just a courtesy call. I was pretty skeptical about it and i think she picked up on that pretty quick. Quote Link to comment Share on other sites More sharing options...
RickB Posted June 28, 2008 Report Share Posted June 28, 2008 Not had problems with sky but im getting cold calls on my mobile.Everyday for the past two weeks I have had a call from the same number (01254 ******) asking for someone by name that ive never heard of.They ask for the same person each time and every time I tell them they have a wrong number.Then yesterday they phoned and went through the usual script then tried to sell me mobile phone insurance. told them if they get my name right I might listen to them!Half an hour later I got a call from the same person but a withheld number. Asked him to confirm my name but he said he couldnt "Due to the data protection act" Politley told him where to go!Is this a common problem with vodafone contracts? Quote Link to comment Share on other sites More sharing options...
Girzie Posted June 28, 2008 Report Share Posted June 28, 2008 Yes, also had the same call allegedly from Sky but we said ours was fine and they haven't called back. Did think it was strange but occasionally get weird calls. Quote Link to comment Share on other sites More sharing options...
JustMe Posted June 28, 2008 Report Share Posted June 28, 2008 You might like to try entering the numbers of persistent callers here http://whocallsme.com/ Gives good information on some numbers and a chance to express your feelings on others. Quote Link to comment Share on other sites More sharing options...
Strawb Posted June 28, 2008 Report Share Posted June 28, 2008 Must have been the same one that called Njugle, that called me. The conversation consisted of "Hello I was wondering if you have any problems with your Sky TV" "Eh, we don't have Sky" "Sorry to have troubled you" ...click. Highly odd. Quote Link to comment Share on other sites More sharing options...
snow Posted July 31, 2008 Report Share Posted July 31, 2008 I had my SKY installed end September last year ....apart from the fact that the guys were downsight rude ...I had to wait 8 weeks to get it.... It never worked right from the start and when they came back after another 6 week wait i was told that I had to expect that the signel would go of everytime it was Foggy/rain/winds... Last week I got so fed up with it a friend of mine spoke to Sky who told us they had a couple of engineers on the island to catch up with all the back log... Yesterday these two engineers called and sorted the problem in 5 min and it only took two days for them to come.....I can honestly say that they were very polite and very helpful...It turned out that the thing had not been installed properly and the hanset I was left was a second hand one that was out of date.... Has anyone else had these problems with the One and Only Installer on the Island?I think this guy is holding everyone to ransom.....I am told by Sky that the waiting list on Orkney was ONE WEEK....Surely there are not that many people having Sky installed at the same time that it means an average 6-8 weeks wait!!! I for one would be more than willing to put these guys up for a week or two if it meant that they could come here and do the istallations on a regular basis and it did not mean having to deal with an upstert of a man who thinks he has a right to be nasty and rip you of... ...after all he is baing paid enogh by Sky to do these installations.... Sky inform me that If there were enogh complaint they would look at doing It a different way.... Would be interested to know of others experience (*** Mod - merged ***) Quote Link to comment Share on other sites More sharing options...
MaxFusion Posted July 31, 2008 Report Share Posted July 31, 2008 for a few pounds you can buy the tuner from Ebay and do it yourself...it's easier than you would think! thats what I do MF Quote Link to comment Share on other sites More sharing options...
muckleflugga Posted July 31, 2008 Report Share Posted July 31, 2008 The local guys installed my sky last october, neat job and still working, did all the set up and gave me a good tutorial on how it all works Quote Link to comment Share on other sites More sharing options...
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