ng7627 Posted August 16, 2017 Report Share Posted August 16, 2017 I ordered a mattress from them a week ago and when I phoned them as I was unable to track the order they said somebody would be in touch to arrange delivery. That is more than a week now and haven't heard. No even sure if it is in Shetland. Quote Link to comment Share on other sites More sharing options...
lpolson Posted August 16, 2017 Report Share Posted August 16, 2017 I ordered chairs online from them. After a month they hadn't been sent, finally they told me they didn't deliver to shetland. If I hadn't phoned I guess they would never have been dispatched. Whilst on the phone they cancelled my order.They were ok with it being put to a shipping agent in Aberdeen so I reordered and put shetland transport delivery address in Aberdeen and told them to expect it. So I had to pay shetland transport some shipping but it was reasonable priced. M&S used to deliver big items as I've had some over the years. It's maybe changed again as this was last autumn. It took several phone calls to finally be told what the issue was. Quote Link to comment Share on other sites More sharing options...
ng7627 Posted August 16, 2017 Report Share Posted August 16, 2017 I am beginning to despair after reading your post. I have spent 15 mins on live chat only to be given a phone number who then told me to phone another number. groan!! Quote Link to comment Share on other sites More sharing options...
ng7627 Posted August 16, 2017 Report Share Posted August 16, 2017 Well after spending half the morning on live chat phoning various phone numbers I was given, Marks and Spencers have finally confirmed they don't deliver furniture to Shetland. This is in spite of me receiving a confirmation email and my credit card being deducted. Pretty poor customer service -not happy at all. Why couldn't they say when you place your order with the address and postcode that they don't deliver to that destination. If I hadn't kept on at them for a delivery date I wouldn't have known it hadn't even been dispatched. Their customer service wasn't brilliant either - they've gone down in my estimations. Rant over!!!! Quote Link to comment Share on other sites More sharing options...
Frances144 Posted August 16, 2017 Report Share Posted August 16, 2017 Why am I not surprised. Once they take your money, knowing your address, they effectively agree to a Contract of Sale to supply you with those goods. To go back because they suddenly discover where Shetland in on the map is a pathetic excuse, imho. Bye bye M&S. No wonder your shares are falling. My suggestion fwiw, Tweet the world about how dischuffed you are. Quote Link to comment Share on other sites More sharing options...
ng7627 Posted August 16, 2017 Report Share Posted August 16, 2017 I wish I knew how to tweet lol!!! Thinking I might put in a complaint if I can find my way round the website as to how to do this!! Quote Link to comment Share on other sites More sharing options...
Frances144 Posted August 17, 2017 Report Share Posted August 17, 2017 Well I know how to Tweet and I am happy to do this on your behalf. Message me the vague details and I will go forth! A crap deal for you is a crap deal for the rest of us islanders! Quote Link to comment Share on other sites More sharing options...
ng7627 Posted August 17, 2017 Report Share Posted August 17, 2017 Ok will do Frances. I have posted it on their Facebook page and have had a response. I have sent them the details and they are supposedly going to look into it. If you look further up this discussion you will see this happened to someone else last Autumn so it has been going on for a while. Quote Link to comment Share on other sites More sharing options...
Frances144 Posted August 17, 2017 Report Share Posted August 17, 2017 Done! Frances TaylorFrances Taylor @Thordale@marksandspencer #badcustomerservice to screw #Shetland resident by taking order & money & then refusing delivery to #northernisles #shoddy11:16 am · 17 Aug 2017(On bed rest! Can't you tell? Bored!) ng7627 1 Quote Link to comment Share on other sites More sharing options...
ng7627 Posted August 17, 2017 Report Share Posted August 17, 2017 I'll have to try and get on twitter and see this. Quote Link to comment Share on other sites More sharing options...
JustMe Posted August 17, 2017 Report Share Posted August 17, 2017 Done! Frances TaylorFrances Taylor @Thordale@marksandspencer #badcustomerservice to screw #Shetland resident by taking order & money & then refusing delivery to #northernisles #shoddy11:16 am · 17 Aug 2017(On bed rest! Can't you tell? Bored!)Well done Frances. Not blaming M & S or any company for not offering a delivery service for larger items to Shetland but they should have a system to say so when a customer tries to place an order. In fact I tried checking on their website and found this ""All the products on our website can be delivered to a UK address, except for Food to Order which you can collect in store from a participating UK store of your choice."" and I could not find an exception for furniture to remote areas. Quote Link to comment Share on other sites More sharing options...
ng7627 Posted November 25, 2017 Report Share Posted November 25, 2017 Does anybody know who delivers on behalf of DPD? Thanks. Quote Link to comment Share on other sites More sharing options...
Guest Mr.Brown Posted November 25, 2017 Report Share Posted November 25, 2017 I'm fairly sure it is Streamline that deliver for DPD as I made an enquiry a few months ago about Hermes & was informed they also deliver for several others including DPD I'm sure. Give their Lerwick office a call Monday, don't think they are open Saturday. Hope this is helpful, good luck. Quote Link to comment Share on other sites More sharing options...
ng7627 Posted November 25, 2017 Report Share Posted November 25, 2017 Thanks for that.Ordered a phone to arrive today so somebody would be here to sign for it as thought it was coming by Royal Mail. Turns out it is Dpd estimated delivery date of Wed. Of course nobody here to sign for it!!! Quote Link to comment Share on other sites More sharing options...
Guest Mr.Brown Posted November 25, 2017 Report Share Posted November 25, 2017 I don't think I have had anything via DPD but I have had numerous parcels via Hermes & a couple of other companies I can't mind at the moment. Streamline sub contract the delivering to another local company for the south end. I have never had to sign for any, I thought the courier signed (electronically) to say when they delivered but I might be wrong. They were very helpful with me at the Lerwick office so try them. Quote Link to comment Share on other sites More sharing options...
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