MJ Posted January 10, 2008 Report Share Posted January 10, 2008 All of you out there with contract phones have you checked how long it is until you're due for compensation? It always used to be that it was a few quid off. You're paying for a service that they are failing to provide. If it's buisness contract even more so.If you get the west of Scotland thing try a wee bit of exageration. "Do you know where Norway is?" I find works quite well.If an english call centre "unless your in Norwich I'm just a bit further east than you," should embarrass the operator enough, mainly cause it's very unlikely they know where Norwich is, but know they should. Link to comment Share on other sites More sharing options...
kittybee Posted January 10, 2008 Report Share Posted January 10, 2008 still no vodafone signal....... hmm... me thinks that vodafone either lied about getting it all repaired, or ....maybe the engineers got lost in yell? Link to comment Share on other sites More sharing options...
Fifi Posted January 11, 2008 Author Report Share Posted January 11, 2008 Thanks to Pete for running a story on Shetland News and at least providing us with some information. As my mobile had sprung back into life on Sunday, I wasn't too concerned about my Pocketsurfer as it's not essential and I presumed it would come back on shortly.. As it's been off since Sat 5th and this is now Friday 10th, I thought I really should try and report it to Orange. Not easy since I don't have a mobile number... Eventually found out that I can't report the fault as I'm not registered on their system - I'd have to report it to Pocketsurfer. Have just had a frustrating call to Pocketsurfer support, trying to make them understand what the problem is. After various questions, the girl asked me to go to the window. I asked why and she said it was to see if I could get a signal. I told her that wouldn't make any difference. I had been able to get a signal before - this was a network problem, there were hundreds or could be thousands of people affected across various networks, including Orange. The girl looked at where I am on a coverage map and twittered on about 'some of it is orange, some of it is white..' What she was meaning was that she was querying whether I could get a signal. Argh! I've been getting a signal. It went off on Sat 5th, probably due to gales and it's a probably a due to a mast down but Orange won't let me report it and say I have to report it to you.. God, they don't make it easy, whether you're reporting mobile or broadband network problems. She says she's going to follow it up and will ring back. Hmm.. As I say, this isn't a life or death matter but it certainly isn't easy reporting problems. Hope the rest of you with problems get sorted soon. Link to comment Share on other sites More sharing options...
Mhari P Posted January 11, 2008 Report Share Posted January 11, 2008 tick tock tick tock - that's nearly a week now. Sods law that I got a new phone last weekend (and gone on a contract with free minutes for the first time in my life) and can't use it!Grr, least the wifi works Here's hoping the problems will be fixed over the weekend Link to comment Share on other sites More sharing options...
Njugle Posted January 12, 2008 Report Share Posted January 12, 2008 Don't hesitate to make a phonecall to report the fault Mhari, the more the better. Link to comment Share on other sites More sharing options...
Mhari P Posted January 12, 2008 Report Share Posted January 12, 2008 Whoopey - at last.............a signal in Scalloway. I hope this means that the problems in other areas of Shetland have been resolved too Link to comment Share on other sites More sharing options...
Mag Posted January 12, 2008 Report Share Posted January 12, 2008 We've got full signal in Tingwall now - probably from the Scalloway mast? Link to comment Share on other sites More sharing options...
sassermaet Posted January 12, 2008 Report Share Posted January 12, 2008 Indeed, the Vodafone signal is back here - and I appear to have lost my phone. Link to comment Share on other sites More sharing options...
VR665 Posted January 12, 2008 Report Share Posted January 12, 2008 TMobile back up to full strength in Scalloway area, customer services called and knocked £20 off my bill....better than nothing I guess. Contract's up in Feb so I guess I'll be heading over to Voda. Link to comment Share on other sites More sharing options...
Fifi Posted January 12, 2008 Author Report Share Posted January 12, 2008 My Pocketsurfer's still dead. Will have to try it ootnaboot more and see if it will work anywhere.. Link to comment Share on other sites More sharing options...
Fifi Posted January 14, 2008 Author Report Share Posted January 14, 2008 Way hay!!!! It's sprung into life this morning!! Hopefully everyone else with Orange or T-Mobile are ok now as well. Link to comment Share on other sites More sharing options...
insouciant Posted January 15, 2008 Report Share Posted January 15, 2008 wow. It's taken until the 14th to restore Orange service? I'm glad I left the island on the 7th with only 2 days of constant nothingness. Don't suppose I'll be able to get wring any money out of Orange for those 2 though. Link to comment Share on other sites More sharing options...
kittybee Posted January 30, 2008 Report Share Posted January 30, 2008 well well... twice now in a month that vodafone has been down... NOT HAPPY>> I am in scalloway... how many other places are affected?Im going to phone them later today to complain, and it will be fine to know how many areas are affected. Link to comment Share on other sites More sharing options...
Styles Posted January 30, 2008 Report Share Posted January 30, 2008 Me and my work mate had no signal in scalloway yesterday at lunch time, still not working today. Totally annoying. Link to comment Share on other sites More sharing options...
kittybee Posted January 30, 2008 Report Share Posted January 30, 2008 I was just on the phone to vodafone when it came back on.. she is calling me back when she finds out what the problem was. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now