Heimdal Posted May 4, 2012 Report Share Posted May 4, 2012 http://www.shetnews.co.uk/news/4059-serco-take-ferry-contract-from-northlink.html Wonder how different it will be ? Quote Link to comment Share on other sites More sharing options...
piggywiggie Posted May 4, 2012 Report Share Posted May 4, 2012 I think we shall just have to wait and see. Are they not just using the same boats? Quote Link to comment Share on other sites More sharing options...
Skyumpi Posted May 4, 2012 Report Share Posted May 4, 2012 From the above article ^^^ "The company said services will be extensively modernised, with a more innovative approach to marketing and improvements in customer care at every stage of the journey - from ticket purchase through to arrival and disembarkation." Has anyone used Scatsta or Broomfield House to experience Serco's customer care?!? Nah, seriously though, hope it all works out for us. Got to give them every chance as this is world's apart from what they're doing for the oil companies, or the MoD, or Kilmarnock prison.......... Quote Link to comment Share on other sites More sharing options...
lilackirsty Posted May 4, 2012 Report Share Posted May 4, 2012 I see from the article that they run the Woolwich ferry that crosses the river Thames. Having used that many times when I lived in the area, let's hope they do a better job of the service up here!! Quote Link to comment Share on other sites More sharing options...
piggywiggie Posted May 26, 2012 Report Share Posted May 26, 2012 Give the contract to the SIC and their "super ferry" that goes to the isles! Love that boat! Quote Link to comment Share on other sites More sharing options...
Medziotojas Posted February 25, 2013 Report Share Posted February 25, 2013 Hmmm... http://www.shetnews.co.uk/news/6381-more-cons-than-pros-on-new-look-nort-boat Quote Link to comment Share on other sites More sharing options...
JustMe Posted February 25, 2013 Report Share Posted February 25, 2013 I see from the article that they run the Woolwich ferry that crosses the river Thames. Having used that many times when I lived in the area, let's hope they do a better job of the service up here!! Latest news on that is that Serco have lost that contract as reported here http://www.briggsmarine.com/company/news-and-events/news/briggs-marine-wins-50m-transport-for-london-contract/ Quote Link to comment Share on other sites More sharing options...
suuusssiiieee Posted February 25, 2013 Report Share Posted February 25, 2013 This looks like the service has taken an almighty step backwards in my opinion... if that's an "improved customer experience" then i'm sorry but Serco must be on drugs... Quote Link to comment Share on other sites More sharing options...
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