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Internet problems?


DizzyKipper
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Broadband been up and down all summer, since last night speed from Plusnet has been download less than 260 kbps, upload less than 60 kbps.

 

When will Ofcom come to our rescue???

 

Not a function of OFCOM, so probably never ?

 

OFCOM will ensure that anyone that does come to your rescue complies with the regulations.

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  • 2 weeks later...

My internet speed is precisely zero. Ever since the storm on Wednesday evening we've had no phone or boradband, and probably won't have any until the end of the week.

 

I've seen the BT engineer furtling about in manholes and coming out of the Bixter exchange looking very harassed, so I'm not complaining. It sounds like there was a lot of damage done.

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http://www.speedtest.net/result/2169624541.png

 

 

^ ^^^^^^^^^^at the moment at sandwick.

slower than 91% of UK

 

slowest i've had the pleasure of surfing for years.

anyone else finding a problem today?

 

while i am on the case, is it better to leave the BT home hub on 24/7?

 

cheers

 

It does look like BT have wobulator problems tonight.

High ping time (latency) is the main issue.

 

Switching your BTHH on and off frequently is not a good idea. But off at the end of the day and on again the next day when your ready is no problem and saves a small amount of electricity.

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http://www.speedtest.net/result/2169624541.png

 

^ ^^^^^^^^^^at the moment at sandwick.

slower than 91% of UK

 

slowest i've had the pleasure of surfing for years.

anyone else finding a problem today?

 

cheers

 

It does look like BT have wobulator problems tonight.

High ping time (latency) is the main issue.

 

 

No problems

 

http://www.speedtest.net/result/2169732186.png

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Installed the BT hub last Tuesday. Phone, telly and broadband all going well.

 

Came in from work at teatime yesterday to find the broadband down. Still the same this morning.

 

Being new to BT, can someone enlighten me on where the Lerwick exchange is, are all in lerwick on the same exchange and has anyone else lost broadband last yesterday?

 

Customer Services were flummoxed by my quandary and blamed the exchange. Felt like a fob off.

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Installed the BT hub last Tuesday. Phone, telly and broadband all going well.

 

Came in from work at teatime yesterday to find the broadband down. Still the same this morning.

 

Being new to BT, can someone enlighten me on where the Lerwick exchange is, are all in lerwick on the same exchange and has anyone else lost broadband last yesterday?

 

Customer Services were flummoxed by my quandary and blamed the exchange. Felt like a fob off.

 

Exchange is at Greenfield Crescent.

 

There is only one BT exchange in Lerwick.

 

There is almost certainly no widespread general fault at the exchange. However, your particular line might have a problem.

 

Does the HH connect to the exchnage ? There will be a DSL LED indicator somehwere on it.

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