unlinkedstudent Posted November 19, 2012 Report Share Posted November 19, 2012 UPDATE: BT failed to provide me with an update, as promised, on Friday. I did, however, receive one earlier today which went along the lines of "The fault is still being investigated by BT Wholesale. What I can tell you is that the route your traffic is going on isn't working correctly and we've asked them to find an alternative route. I'll call you tomorrow first thing when I've spoken with them again.":? Poor thing, should I have asked him if BT were going to nick a satellite or hi-jack all of SHEFA2 immediately then? Again, I asked for it to be put on the service status feed. See what gem they come up with in the morning. Quote Link to comment Share on other sites More sharing options...
RFR937 Posted November 19, 2012 Report Share Posted November 19, 2012 Called BT today to complain at their poor speeds and broadband quality , afterthe usual runaound chcking the obvious they did admit that there was a fault on the network and that they would get the engineers on to it , not holding my breath but at least it's a step in the right direction (maybe) . I'm in the Scalloway area so don't know if this fault is local or shetland wide . Quote Link to comment Share on other sites More sharing options...
MJ Posted November 19, 2012 Report Share Posted November 19, 2012 Is it a talktalk problem? looking at the results above. no point in me contacting them, although I've been known to pay the bill, they wont speak to me other than to take my money as I'm not the account holder. Quote Link to comment Share on other sites More sharing options...
RFR937 Posted November 19, 2012 Report Share Posted November 19, 2012 http://www.speedtest.net/result/2318464416.png Tiz funny how after a moan my speed goes up , getting 5.0 Mbps at the mo , not that I'm suggesting any link between bitching and connection (':shock:') Quote Link to comment Share on other sites More sharing options...
ArabiaTerra Posted November 19, 2012 Report Share Posted November 19, 2012 ^^^^ Must be a fluke. I bitched upthread and mines no better: http://www.speedtest.net/result/2318475760.png Quote Link to comment Share on other sites More sharing options...
MJ Posted November 19, 2012 Report Share Posted November 19, 2012 how do people manage on this http://www.speedtest.net/result/2318626790.png Quote Link to comment Share on other sites More sharing options...
Hector's House Posted November 19, 2012 Report Share Posted November 19, 2012 how do people manage on this by not relying on youtube etc to fill their world with guff? Technology is a wonderful addition to our lives, but reliance on it brings a whole new world of stress to them! Quote Link to comment Share on other sites More sharing options...
petergear Posted November 19, 2012 Report Share Posted November 19, 2012 I am finding TalkTalk's "customer care" to be simply abysmal. Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted November 20, 2012 Author Report Share Posted November 20, 2012 Sure I just posted this, but it disappeared! Info via Plusnet for LerwickBT is reporting that some of the virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification. At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected. You should only contact support if there is no current ETA date set. The ETA fix time is: Not provided by BT Record last updated: 09 Nov 12 http://usertools.plus.net/exchanges/?exchange=Lerwick&exact=3656&plugin=vp Quote Link to comment Share on other sites More sharing options...
Ghostrider Posted November 20, 2012 Report Share Posted November 20, 2012 It ain't even brilliant when 90+% of the place sleeps: http://speedtest.net/result/2319214756.png Speed should be 0.5 faster, and a ping of 50, thats where it was after they "fixed" it after the last fiasco at the end of May. Quote Link to comment Share on other sites More sharing options...
MJ Posted November 20, 2012 Report Share Posted November 20, 2012 child is currently complaining home broadband is slowhttp://www.speedtest.net/result/2320656876.pngStill say she should have tried mine yesterday across the road Quote Link to comment Share on other sites More sharing options...
trooter Posted November 20, 2012 Report Share Posted November 20, 2012 ^ That's blisteringly fast compared to mine, which is at an all time low tonight http://www.speedtest.net/result/2320758298.png Quote Link to comment Share on other sites More sharing options...
unlinkedstudent Posted November 20, 2012 Report Share Posted November 20, 2012 I've just fired off another e-mail to Brendan Dick, BT Director for Scotland. Quote Link to comment Share on other sites More sharing options...
MJ Posted November 20, 2012 Report Share Posted November 20, 2012 and on the other side of the road, same distance from the exchange (aprox 2miles from Walls)http://www.speedtest.net/result/2320910771.png Like I said the child was complaining about 4Mb/s when here it's less than 0.5 Quote Link to comment Share on other sites More sharing options...
MJ Posted November 20, 2012 Report Share Posted November 20, 2012 found this http://www.talktalk.co.uk/service-status/Customers across the network in the North of England and Scotland will experience slow broadband speeds at peak times.doesn't explain the last few days though Quote Link to comment Share on other sites More sharing options...
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