Colin Posted December 6, 2012 Report Share Posted December 6, 2012 TalkTalk had, despite promises twartree days ago that they wouldn't, closed down the fault AGAIN, sneakily marking it as "resolved", just as they did last time. GRRRR. They have now opened YET another new ticket. Is there anyone else we can hassle, other than our apparently utterly ineffectual ISPs? You could try sending an email to Tavish. Time was when he wanted to know about people's internet problems. Maybe he still does. The only answer to TalkTalk, IMHO, to to move to another ISP. Their technical support is worse than rubbish and, you don't get to speak to "2nd Level Support"(?) until you demand your MAC. What a way to treat customers... Quote Link to comment Share on other sites More sharing options...
Fifi Posted December 6, 2012 Report Share Posted December 6, 2012 The only answer to TalkTalk, IMHO, to to move to another ISP. Their technical support is worse than rubbish and, you don't get to speak to "2nd Level Support"(?) until you demand your MAC. What a way to treat customers...We're only with them as we'd been with Pipex for years (used to be very good) and then Pipex was taken over a few times. Various reasons, including my illness, meant we didn't get around to changing ISP as fast as we should have. They more than doubled what we'd been paying, and for a pretty poor service. What really got me was also the sneaky way they informed customers by letter of price increases - main letter appeared to be general stuff and the real reason for the letter was hidden away on the back in tiny print. Underhand. Quote Link to comment Share on other sites More sharing options...
JAStewart Posted December 7, 2012 Report Share Posted December 7, 2012 BT called said that they might finally be able to solve the problem I logged a while back, which is handy because: http://www.speedtest.net/result/2357890267.png But, to throw a spanner in the works, I just got a job in London so I'll be enjoying 60mb internet from January onwards...! Quote Link to comment Share on other sites More sharing options...
unlinkedstudent Posted December 11, 2012 Report Share Posted December 11, 2012 Anyone else lose broadband connection totally around 11.15pm until about 5 mins ago (12.25am)? Yes, I reported it. Quote Link to comment Share on other sites More sharing options...
fionajohn Posted December 11, 2012 Report Share Posted December 11, 2012 i did up in heylor Quote Link to comment Share on other sites More sharing options...
paulb Posted December 11, 2012 Report Share Posted December 11, 2012 Anyone else lose broadband connection totally around 11.15pm until about 5 mins ago (12.25am)? Yes, I reported it. bet its your house wiring. honestly unlink blaming your fault on bt really. i wish it was as good as my little turbine its spinning away very happily. done over 1/2mw in the few weeks its been up. anyway after the engineer turned up on thursday replaced our box with one of there new ones and after playing about at the exchange we had 2.5mbs with a ping of 60 so was chuffed. this lasted for 2 hours then went back to the on off fault. its now on however im getting 0,12mbs and last night apong of over a thousand. so unlink i would love your slow speeds of 4mbs. our phone number is now not recognized by bt just because we asked them to sort the post code and address out. we were miss sold bt vision as it requires a minimum of 2mbs internet speed. strangely bt are now saying we can get 4mbs connections that would be nice. and yes they love to close there faults mine has been closed 3 times over the 4 weeks its been going on. the engineer does not understand why our phone line is working fine but the net is crap. Quote Link to comment Share on other sites More sharing options...
stilldellin Posted December 11, 2012 Report Share Posted December 11, 2012 ^ off 23.15 last night until 09.25 this morning. Unable to report as BT unable to take calls ! Quote Link to comment Share on other sites More sharing options...
paulb Posted December 11, 2012 Report Share Posted December 11, 2012 that sums bt upreally well. Quote Link to comment Share on other sites More sharing options...
unlinkedstudent Posted December 11, 2012 Report Share Posted December 11, 2012 paulb, you tried a different router or is it the case that BT have sent you a dozen already? Don't think it my house wiring cos if it is, it ain't half having a knock-on effect on a lot of folk! Thanks to those who advised they lost their broadband also; I'm trying to ascertain whether all of Shetland got affected (in other words, the good old microlink or just one exchange) for my next discussion with BT. Quote Link to comment Share on other sites More sharing options...
stilldellin Posted December 11, 2012 Report Share Posted December 11, 2012 that sums bt upreally well. Method in their madness, if BT don't answer a fault report then the old stats will no doubt look better ! ( " there is a problem, we are unable to transfer " ) repeatedly for one hour this morning. mutter, mutter. mumble mutter !...... Quote Link to comment Share on other sites More sharing options...
paulb Posted December 11, 2012 Report Share Posted December 11, 2012 after 4 weeks of it being our fault and 2 visits and the latest that it was radio interference by the turbine. turns out to have been a faulty connector at the exchange. anyone love the stories of bt. Quote Link to comment Share on other sites More sharing options...
weebeestie Posted December 11, 2012 Report Share Posted December 11, 2012 Hi all any word of this adsl2+ being switched on like mr anderson was telling last week???? no change yet in the north of da toon!!!! Quote Link to comment Share on other sites More sharing options...
unlinkedstudent Posted December 11, 2012 Report Share Posted December 11, 2012 14 December is the date for the ethernet super thingy aimed at businesses in Lerwick; whether or not the upgrade work for that exchange includes ADSL2, I've no idea. Quote Link to comment Share on other sites More sharing options...
trooter Posted December 11, 2012 Report Share Posted December 11, 2012 Very slow again last night then lost the internet about 11pm, seems a bit better tonight so far, but still not brilliant Quote Link to comment Share on other sites More sharing options...
weebeestie Posted December 11, 2012 Report Share Posted December 11, 2012 aaaaa me an my big effin mooth http://www.speedtest.net/result/2366166140.png Quote Link to comment Share on other sites More sharing options...
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