weebeestie Posted December 19, 2012 Report Share Posted December 19, 2012 http://www.speedtest.net/result/2383273668.png I got a text from plusnet saying .. thankyou for your patience, following the engineer visit (who was brilliant and if you read this thanks again) We have tested your line and can see that a modify to 21CN has taken place (+2) .......really i was getting over 5mbps earlier what happened i thought it was ment to sort the drop issue still iv'e had worse Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted December 19, 2012 Author Report Share Posted December 19, 2012 Is your router compatible? On an up note, I didn't have a bad ping or speed tonight Fingers crossed it stays like that! Quote Link to comment Share on other sites More sharing options...
weebeestie Posted December 20, 2012 Report Share Posted December 20, 2012 its an N one so as far as i understand it should be Quote Link to comment Share on other sites More sharing options...
Graeme_Storey Posted December 20, 2012 Report Share Posted December 20, 2012 I have just come off the phone to BT Business where I was dealt with by a thoroughly abrupt and arrogant young man. He informed me that BT didn't show any fibre connection yet to the Lerwick exchange and there was no way the information we had was correct. I advised him (after I had to tell him to please listen to what I said) that the upgrade to the exchange was certainly accurate, and that BT customers had learned that they would be first to benefit. He was dismissive, rude and accusing me of having completely wrong facts. I said, 'OK, thank you for the information - I will wait and see what happens.' He simply hung up the phone on me! So - no further forwards - NOT impressed! UPDATE (20 minutes after first post) Not wanting to have a sour BT taste in my mouth - I called BT Business again and this time was dealt with by a very polite bloke who took the time to explain that even though the exchange might well be upgraded and connected to fibre, BT had not put the information in their system, so it didn't show when he looked at his end. He suggested an approach to BT OpenReach might give me a timetable, but either way an engineer visit would be required as it was entirely likely that a 'tweak' had to be done at my end of my copper cable to make the most of the new connection when it was being out in place. Still no further forwards, but at least I can now eat my lunch without sourness tainting my palate! Quote Link to comment Share on other sites More sharing options...
JustMe Posted December 20, 2012 Report Share Posted December 20, 2012 Since BT started using the fibre optic link I have not had any of the irritating mini cuts to my internet connection that have been making me seriously consider stopping using broadband........library twice a week as an alternative.......or even moving to somewhere where reliable broadband exists. Now this may be a coincidence but I certainly hope not as I do not mind the low speed I get. Just want to be connected reliably. Quote Link to comment Share on other sites More sharing options...
trooter Posted December 20, 2012 Report Share Posted December 20, 2012 Reply from TalkTalk: BTs 21 century network has no affect on your TalkTalk service. You have an IP stream service with TalkTalk and this is not provided over BTs 21CN. Quote Link to comment Share on other sites More sharing options...
tooney1 Posted December 20, 2012 Report Share Posted December 20, 2012 There is also NO £11 charge, BT do not charge them for the shift so Plusnet do not charge their customers.I had to pay it - probably a perk of being a business customer... I'll complain afterwards... Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted December 20, 2012 Author Report Share Posted December 20, 2012 He informed me that BT didn't show any fibre connection yet to the Lerwick exchange and there was no way the information we had was correct. I could be wrong here, but isn't he correct? I mean, the potholed 'A road' over the microwave has now been replaced with a fibre 'motorway' to the mainland (and is linked to Shetland Broadband fibre), but the upgrade to the Lerwick exchange is to ADSL2+, not fibre. So they would be able to offer a fibre connection to you. Or I could be very wrong and look very silly Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted December 20, 2012 Author Report Share Posted December 20, 2012 its an N one so as far as i understand it should be I thought the 'N' referred to a wireless standard, following on from A, B, and G. If you got your router in the last couple of years it should be OK, check your website manufacturer. Maybe a firmware update would fix it - not sure on that. If you got it from your ISP, they should have be able to tell you. Hmm mine is 2008... Quote Link to comment Share on other sites More sharing options...
CHUCK NORR1S Posted December 20, 2012 Report Share Posted December 20, 2012 He informed me that BT didn't show any fibre connection yet to the Lerwick exchange and there was no way the information we had was correct. I could be wrong here, but isn't he correct? I mean, the potholed 'A road' over the microwave has now been replaced with a fibre 'motorway' to the mainland (and is linked to Shetland Broadband fibre), but the upgrade to the Lerwick exchange is to ADSL2+, not fibre. So they would be able to offer a fibre connection to you. Or I could be very wrong and look very silly When I called Plusnet yesterday(see above) I asked about BT upgrading in my area to ADSL2 and fibre optic, he said that he could see(?) there was ADSL2 but there was no fibre optic coming up on his search. I didn't question this as I have no idea about tall this technical stuff. Still had no email from Plusnet regarding me be switched over to ADSL2 Quote Link to comment Share on other sites More sharing options...
weebeestie Posted December 20, 2012 Report Share Posted December 20, 2012 Hi D.K its a 2009 netgear dgn2000 i think oniewie i found out whether its of intrest or not.. fibre optic will not really give us a faster ping as all electromagnetic and light waves E.G microwave, radiowaves, travel at or around the speed of light... you learn something new every day (god i hope this is right or shet-peat's gona bust my ass ) Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted December 20, 2012 Author Report Share Posted December 20, 2012 He informed me that BT didn't show any fibre connection yet to the Lerwick exchange and there was no way the information we had was correct. I could be wrong here, but isn't he correct? I mean, the potholed 'A road' over the microwave has now been replaced with a fibre 'motorway' to the mainland (and is linked to Shetland Telecom fibre), but the upgrade to the Lerwick exchange is to ADSL2+, not fibre. So they wouldn't be able to offer a fibre connection to you. Or I could be very wrong and look very silly When I called Plusnet yesterday(see above) I asked about BT upgrading in my area to ADSL2 and fibre optic, he said that he could see(?) there was ADSL2 but there was no fibre optic coming up on his search. I didn't question this as I have no idea about tall this technical stuff. Still had no email from Plusnet regarding me be switched over to ADSL2 Sorry I had a typo in there - corrected in red. Plusnet ADSL2+ FAQ http://www.plus.net/support/broadband/speed_guide/adsl2+_faq.shtml Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted December 20, 2012 Author Report Share Posted December 20, 2012 Hi D.K its a 2009 netgear dgn2000 i think oniewie i found out whether its of intrest or not.. fibre optic will not really give us a faster ping as all electromagnetic and light waves E.G microwave, radiowaves, travel at or around the speed of light... you learn something new every day (god i hope this is right or shet-peat's gona bust my ass ) If you got your router from your ISP they might upgrade it if you change to their ADSL2+ package, Plusnet seems to. Marvin is the best one to talk about ping times not me. It is all the speed of light but the number 'hops' you make the higher the ping. I'm hoping that plugging the fibre in might eliminate a few hops and save us a few ms. Quote Link to comment Share on other sites More sharing options...
trooter Posted December 21, 2012 Report Share Posted December 21, 2012 Finally after about a dozen messages to TalkTalk they've decided there's a problem : "the line test reveals that your line speed is dropping below the minimum threshold. We should log this to BT for further investigation." But they have not acknowledge the fact that we should be able to get better speeds on ADSL2+! Quote Link to comment Share on other sites More sharing options...
Roachmill Posted December 21, 2012 Report Share Posted December 21, 2012 BT ordered to pay £95m to rivals it overcharged for FIVE years. The words: "bar", "stewards", "robbing" and "dirty" come to mind. Quote Link to comment Share on other sites More sharing options...
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