gafynandrew Posted February 11, 2014 Report Share Posted February 11, 2014 It's so bad I can't even run the speedchecker....Scalloway. Quote Link to comment Share on other sites More sharing options...
gafynandrew Posted February 11, 2014 Report Share Posted February 11, 2014 I was with TalkTalk for several years until their Broadband speed became useless. I was constantly getting well below 1.0Mb usually 0.36Mbps download and after a year of getting nowhere with their so called customer support, I finally switched provider. I am now with BT and getting download speeds of 5.0Mbps, which I feel is pretty good given my location and with a complete phone/broadband package there's not a big difference in my monthly cost. I was with Wanadoo (going back a few years now!) and I never had a single problem with them. Little or no downtme, £15 a month for totally unlimited downloads....Then....Orange took them over and things soon turned sour. They changed the package that I was on from unlimited to 10gb per month without informing me (they sent the new T&C's email to the new Orange email address which they also never told me about).So being blissfully unaware of what was happening, I just carried on as I was before then one day I got a letter from Orange saying that my bandwidth is going to be capped at .25mb.I called them right away and told them of the problem but there was no sympathy from them at all so like yourself, I requested my MAC code and the tune changed. I asked if my old bandwidth would be re-instated and their answer was no, because my cap would be in place for up to six months or up to such a time where my useage had gone down to a sustained level where they would consider putting it back up (pretty dumb thing to tell a fella who'd just put in a MAC code request). Right after that I told them in no uncertain terms that I wanted that MAC code asap. Quote Link to comment Share on other sites More sharing options...
Marvin Posted February 11, 2014 Report Share Posted February 11, 2014 yes, shockingly bad here too (bixter exchange) Quote Link to comment Share on other sites More sharing options...
fionajohn Posted February 11, 2014 Report Share Posted February 11, 2014 tried speedcheck stopped working at .26 hillswick exchange Quote Link to comment Share on other sites More sharing options...
RFR937 Posted February 11, 2014 Report Share Posted February 11, 2014 Getting real tired of this crappy service that BT provide , their resilience plans appear woefully inadequate , so much for the digital age !!! Quote Link to comment Share on other sites More sharing options...
Ghostrider Posted February 12, 2014 Report Share Posted February 12, 2014 ^ BT are doing a so-called "upgrade" I hear from herself, who has the misfortune of having a BT line - or that's what I gather from the bits that aren't swear filter excluded words.... Mine is fine (apart from slightly more drop outs, and being the usual crappy TT service.....). Quote Link to comment Share on other sites More sharing options...
unlinkedstudent Posted February 12, 2014 Report Share Posted February 12, 2014 BT recorded message says to power off your router for at least 3 minutes. Mine has gone from 0.02 to now being 5.57 which is still slower than usual. Quote Link to comment Share on other sites More sharing options...
owre-weel Posted February 13, 2014 Report Share Posted February 13, 2014 I'm sure BT stands for "Bloomin Terrible" Any other suggestions? Quote Link to comment Share on other sites More sharing options...
Ghostrider Posted February 14, 2014 Report Share Posted February 14, 2014 ^ The swear filter probably wouldn't allow them on here. Quote Link to comment Share on other sites More sharing options...
Ghostrider Posted March 3, 2014 Report Share Posted March 3, 2014 Here we go again.... http://www.speedtest.net/result/3345734708.png Ever night for the last week its crashed at teatime to worse than it was the night before, in another week's time it'll around zero at this rate. Quote Link to comment Share on other sites More sharing options...
much2know Posted March 5, 2014 Report Share Posted March 5, 2014 Ours has never been right since the cable went down. Some times speed is fine but at other times it is grinding to a halt. To be honest I have no chased ISP but may do so now. Are there many folk still having issues? Quote Link to comment Share on other sites More sharing options...
Skalavagr Posted April 6, 2014 Report Share Posted April 6, 2014 Ours has never been right since the cable went down. Some times speed is fine but at other times it is grinding to a halt. To be honest I have no chased ISP but may do so now. Are there many folk still having issues? It's been all to pot here in Scalloway the past few days. Folk have asked us "Is your Internet slow" so it's not just wis. Here's the Speedtest thingy for the test I just ran - it was half this yesterday. http://www.speedtest.net/result/3421261609.png Quote Link to comment Share on other sites More sharing options...
Windwalker Posted April 6, 2014 Report Share Posted April 6, 2014 Ours has never been right since the cable went down. Some times speed is fine but at other times it is grinding to a halt. To be honest I have no chased ISP but may do so now.Are there many folk still having issues? It's been all to pot here in Scalloway the past few days. Folk have asked us "Is your Internet slow" so it's not just wis. Here's the Speedtest thingy for the test I just ran - it was half this yesterday. http://www.speedtest.net/result/3421261609.pngThere were problems with the Scalloway masts last week, my mobile signal went out as did my internet connection. But all working fine now. Have you tried re-starting /re-setting your broadband box ? Quote Link to comment Share on other sites More sharing options...
RFR937 Posted April 6, 2014 Report Share Posted April 6, 2014 Yup , in Scalloway it's been mediocre for weeks and terrible for the last ten days or so , have spoken with BT and they admit there is a problem , depends which operator I speak with to what the problem is though, one said there's a problem with my line and they'd fix it by the 2nd of April , they didn't of course so I called back and now they say they can see a problem but that they don't know what it is, they will put an engineer out to my house but if they find nothing wrong they will charge me £130 , now I'm sure it's not my system but at that charge I need to be sure !! If there is a lot of people struggling then I'm happy to call them in , could as many as possible say if they are suffering from slow speeds and I'll report tomorrow when they phone back ? Quote Link to comment Share on other sites More sharing options...
Skalavagr Posted April 6, 2014 Report Share Posted April 6, 2014 Hi WIndwalker and RFR937 Yes, tried restarting The Box - always my first move when the Internet starts playing up! I ran BT's own Broadband Speed Test which came up with an odd result. It gave a speed of 8.13Mb as "The speed coming into your house" and a miserly 0.88Mb as "The speed you get at your computer". Does this mean that the Home Hub is up the creek? Quote Link to comment Share on other sites More sharing options...
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