apache_jumponit Posted December 30, 2013 Report Share Posted December 30, 2013 This is TalkTalk in Lerwick ? In which case BT does not touch their kit, only the physical line from exchange to you. You need to contact TalkTalk to report a fault. Hi hairyian, I am aware of this. Am waiting on a reply back from them as I type. Just pointing out that that was the info from the BT / Plusnet outage sites as TalkTalk's one is not much better than "Yeah, it's broken". As there is at least 3 ISPs having faults, it is possibly a fault between the exchange and the mainland. (Surely not the fibre cable been cut again?) Link to comment Share on other sites More sharing options...
hairyian Posted December 30, 2013 Report Share Posted December 30, 2013 This is TalkTalk in Lerwick ? In which case BT does not touch their kit, only the physical line from exchange to you. You need to contact TalkTalk to report a fault. Hi hairyian, I am aware of this. Am waiting on a reply back from them as I type. Just pointing out that that was the info from the BT / Plusnet outage sites as TalkTalk's one is not much better than "Yeah, it's broken". As there is at least 3 ISPs having faults, it is possibly a fault between the exchange and the mainland. (Surely not the fibre cable been cut again?) Actually it has. It would seem that TT still don't see any need to purchase capacity on the backup cable. I am not aware of any other service provider affected to the point of no service by the cable fault. Link to comment Share on other sites More sharing options...
DizzyKipper Posted December 30, 2013 Author Report Share Posted December 30, 2013 (edited) ooo when was the cable cut? I've had bad pings in the evenings now for about a week. Starting to irritate. I usually leave it a few days to see if it rights itself, but it hasn't. No reports on Plusnet's side. Could it be something to do with the cable? Or a sumburgh thing? Usually worse than this, has been about 400ms and my d/l is usually 6Mb/s. not too fussed about the d/l but the pings are annoying. My router stats are good.http://www.speedtest.net/result/3197844861.png Edited December 30, 2013 by DizzyKipper Link to comment Share on other sites More sharing options...
Ledi Posted December 31, 2013 Report Share Posted December 31, 2013 (edited) After four days without a connection and four phone calls to the Post Office Broadband I finally found out that no Post Office customers have any connection in Lerwick due to "Line Maintainance" from 28th-1st January. I'm typing this in the Shetland Library. Edited December 31, 2013 by Ledi Link to comment Share on other sites More sharing options...
hairyian Posted December 31, 2013 Report Share Posted December 31, 2013 After four days without a connection and four phone calls to the Post Office Broadband I finally found out that no Post Office customers have any connection in Lerwick due to "Line Maintainance" from 28th-1st January. I'm typing this in the Shetland Library.Post Office use Talk Talk - much cheapness ..... Link to comment Share on other sites More sharing options...
DizzyKipper Posted December 31, 2013 Author Report Share Posted December 31, 2013 (edited) Current situation from Plusnet:BT Major Service Outages This page shows more details on a particular BT Service Outage. Update Number 5Detected 28/12/2013 02:33Started 28/12/2013 02:29Anticipated Clear Time: 09/01/2014 12:00Area Codes 01595, 01806, 01857, 01950, 01957 http://usertools.plus.net/exchanges/mso.php?id=50565 Edited December 31, 2013 by DizzyKipper Link to comment Share on other sites More sharing options...
Ghostrider Posted December 31, 2013 Report Share Posted December 31, 2013 Post Office use Talk Talk - much cheapness ..... You are on the wind up, right.....?!? Link to comment Share on other sites More sharing options...
hairyian Posted January 1, 2014 Report Share Posted January 1, 2014 Post Office use Talk Talk - much cheapness ..... You are on the wind up, right.....?!? I will admit taht I don;t know the financials of the deal, it could be that TalkTalk is more expensive that BT, but the service is better or any number of reaons... PO did not operate their network and still don't so I am guessing that less cost was the attraction to migrate thousands of customers from one network to another? Link to comment Share on other sites More sharing options...
unlinkedstudent Posted January 1, 2014 Report Share Posted January 1, 2014 Post Office use Talk Talk - much cheapness ..... You are on the wind up, right.....?!? I will admit taht I don;t know the financials of the deal, it could be that TalkTalk is more expensive that BT, but the service is better or any number of reaons... PO did not operate their network and still don't so I am guessing that less cost was the attraction to migrate thousands of customers from one network to another? Any chance of that in English? Who is providing the better service, BT or Talktalk? A quick Google reveals:- http://www.information-age.com/technology/mobile-and-networking/2105193/post-office-drops-bt-as-phone-and-broadband-partner Link to comment Share on other sites More sharing options...
Colin Posted January 1, 2014 Report Share Posted January 1, 2014 http://www.thinkbroadband.com/speedtest/button/138856835825940665174.png Usually 6.8 - 7.1 Link to comment Share on other sites More sharing options...
Scorrie Posted January 1, 2014 Report Share Posted January 1, 2014 Been with Post Office for 12 months now. - service the same as BT without the flashy add-ons. No big outages and half the price. No apparent change since they moved to Taltalk either. But time will tell.... Link to comment Share on other sites More sharing options...
JustMe Posted January 1, 2014 Report Share Posted January 1, 2014 http://www.thinkbroadband.com/speedtest/button/138856835825940665174.png Usually 6.8 - 7.1Interesting. Well apart from the fact that your low speed is about my normal speed in the past few days I have not had any of the little drops in my connection that drive me mad. Any connection with other customers having problems leaving me a more reliable connection?. Is that possible......Colin........anyone???. Link to comment Share on other sites More sharing options...
Colin Posted January 1, 2014 Report Share Posted January 1, 2014 Just did another test (out of curiosity) Not much change (so far). Burst Rate has dropped to 3.2 and Latency has dropped to 50ms. Pretty much expected as time of day etc. has a bearing. No idea if the 'robbing peter to pay paul' principle works here but, I do know that there are 'load balancing' algorithms at work. I would suggest that there is a fault somewhere so, just have to be patient. Link to comment Share on other sites More sharing options...
DizzyKipper Posted January 1, 2014 Author Report Share Posted January 1, 2014 Well perhaps the BT bit is fixed... I got great ping last night. http://www.speedtest.net/result/3200363607.png Can't complain at that... and the graph instead of looking like the himalayas looked as smooth as a baby's bottom Link to comment Share on other sites More sharing options...
owre-weel Posted January 1, 2014 Report Share Posted January 1, 2014 Well perhaps the BT bit is fixed... I got great ping last night. http://www.speedtest.net/result/3200363607.png Can't complain at that... and the graph instead of looking like the himalayas looked as smooth as a baby's bottom Yip seems like they have rebooted something. I'm with BT and always had a ping of around 60 then it crept up to around 130 over the last few months and remained at that. Today it's reading 63. Let's hope it stays there. Sorry for those who are having problems though. I know how frustrating that can be. Link to comment Share on other sites More sharing options...
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