tarotangel Posted May 25, 2014 Report Share Posted May 25, 2014 Same problems in Bressa, although fine early this morning (7- but now on a go slow again Link to comment Share on other sites More sharing options...
Harrisonbrae Posted May 25, 2014 Report Share Posted May 25, 2014 Yea mine was ok like 1 in the morning, able to stream netflix easily in HD. Person at BT said try changing my DSL filter and it may fix it after 24hours....like wtf? Link to comment Share on other sites More sharing options...
Middlin Posted May 25, 2014 Report Share Posted May 25, 2014 Yea mine was ok like 1 in the morning, able to stream netflix easily in HD. Person at BT said try changing my DSL filter and it may fix it after 24hours....like wtf?I got a similar response from BT despite me trying to convince them there was a major outage affecting people across the isles. What I can't understand is why in this day and age do we need to inform BT there is a problem, you would think they would be able to tell when things ain't working. They don't even believe you when you do tell them. Link to comment Share on other sites More sharing options...
Hector's House Posted May 25, 2014 Report Share Posted May 25, 2014 Why do you have to tell BT? Simply, their thinking is why fix a problem that nobody has complained about?! My ISP's tech support always say to me the more folk who make a fuss, the quicker BT will pull its finger out. However, I'd not be the least surprised if this doesn't get fixed til Tuesday. Link to comment Share on other sites More sharing options...
John61 Posted May 25, 2014 Report Share Posted May 25, 2014 They have major, major problems with the fibre link just off Orkney - all the optical amplifiers have tripped and they are having to splice the cable at least once - last update I saw was predicting 10:00 tomorrow - but that might be optimistic Link to comment Share on other sites More sharing options...
Middlin Posted May 25, 2014 Report Share Posted May 25, 2014 This is the info available from a bt customer site BroadbandWe currently have 18 ongoing issues and 3 resolved issues.If you can't see an issue for your area; you can enter your Broadband Number here to perform a personalised check. Sun 25/05/2014 at 00:10Broadband problem in the Shetland Island areaDialling codes affected: 01595, 01806 & 01950 Estimated time to resolve 26/05/14 10:00 Link to comment Share on other sites More sharing options...
Harrisonbrae Posted May 25, 2014 Report Share Posted May 25, 2014 I have been following this page and they just keep moving the numbers forward, yesterday it said 20:00 then at 20:00 it said 23:00 then 3:00 and now it says this so we cant base the time on that site unfortunately. Link to comment Share on other sites More sharing options...
Middlin Posted May 26, 2014 Report Share Posted May 26, 2014 Big improvement this morning, so far, but still a long way of " normal". They must have plugged something in Link to comment Share on other sites More sharing options...
Middlin Posted May 26, 2014 Report Share Posted May 26, 2014 Big improvement this morning, so far, but still a long way of " normal". They must have plugged something in Yeh, as I thought spoke to soon gone from 2.20 to 0.12 download. Looks like another day where the service will be pretty useless. Link to comment Share on other sites More sharing options...
Harrisonbrae Posted May 26, 2014 Report Share Posted May 26, 2014 (edited) Yea i woke up to 47 ping then after getting up and so on got into game and is upto 300-1300 really varying alot :/ Edited May 26, 2014 by Harrisonbrae Link to comment Share on other sites More sharing options...
Hector's House Posted May 26, 2014 Report Share Posted May 26, 2014 Well so much for the earlier quoted fix time of 10am. As Dilbert once said "I just love the sound of deadlines as they fly past unimpeded."My money is still on BT avoiding paying overtime for someone to swap a couple of cables in an exchange. Link to comment Share on other sites More sharing options...
Harrisonbrae Posted May 26, 2014 Report Share Posted May 26, 2014 Yep, it now says 18:00, there was a facebook post where nearly everyone in the brae area was having the same issue with roughly 0.05 speeds. We may not have the largest of customer base here in shetland but as the Bt is the only exchange we can use we are forced to put up with what ever they do. Link to comment Share on other sites More sharing options...
gafynandrew Posted May 26, 2014 Report Share Posted May 26, 2014 Yeah mine was pretty much as normal at 7am this morning, came home just after 5 and it's as bad as it was yesterday. Link to comment Share on other sites More sharing options...
apache_jumponit Posted May 26, 2014 Report Share Posted May 26, 2014 Just seen this update on TalkTalk service centre. Total Loss of ServiceTBCIn progress In progress | Issue No: 30303Engineer: OtherThis customers exchange is currently experiencing an outage. Voice, Data and TV services are affected. Our Engineers are aware of the issue and are currently investigating.LATEST UPDATE: contrary to our previous update BT have advised that there will be no engineers on site until 09:00hrs tomorrow morning. A team of Experts will be catching the 06:00hrs ferry and should be on site at 09:00hrs. We will continue to liaise with BT regarding he repair work and further updates will be provided as soon as available.Services affected: Phone, Broadband, TVMay2407:20Assigned dateDiagnosingRepairingtbcNo estimated fixed date Have just called the landline from work however, and I am now getting my answer machine, where as before it just went to a steady tone (rather than redirecting to my mobille). Good job I didn't buy that 3g modem yet, however there may be one being ordered tomorrow for next day delivery. 6GB on EE should last me a week or so (Should maybe be fixed by then???)... Link to comment Share on other sites More sharing options...
MJ Posted May 26, 2014 Report Share Posted May 26, 2014 I learnt the hard way with my 3G router switch off the auto-update on everything!Currently watching HD movies on our connection with no problem so have to ask have they actually figured out what the problem is? If our broadband (EE & PlusNet) is fine (ping's a little high 100ms), why are people closer to the cable so badly affected? Link to comment Share on other sites More sharing options...
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