hairyian Posted September 26, 2012 Report Share Posted September 26, 2012 Anyone else on the Walls exchange having problems? had to restart the router 3 times today. short drop outs (enough to stop radio streams) and longer ones (red flashing lights on router and zero connection) also crackle on telephone line... Don't want to have to argue with BT this morning I don't have the time or energy... A crackle on the line = death for ADSL Do you get the crackle when using the test socket ?If no, then you need to start looking at your own equipment and installation.If yes, then report it as a voice fault to your telephone service provider. Quote Link to comment Share on other sites More sharing options...
MJ Posted September 26, 2012 Report Share Posted September 26, 2012 have yet to figure out which is the test socket, have a feeling it's not in this building, and therefore unable to plug anything in to it as it's covered. all phone lines in the building are crackling, a phonecall is enough to need to reset the router, forgot to pick up filters today to see if that made a difference. but so frustrating. not my phoneline, the name on the contract isn't concerned, so I'll just have to wait till she's fuming and BT can have her screaming down the line at them. Quote Link to comment Share on other sites More sharing options...
hairyian Posted September 26, 2012 Report Share Posted September 26, 2012 have yet to figure out which is the test socket, have a feeling it's not in this building, and therefore unable to plug anything in to it as it's covered. all phone lines in the building are crackling, a phonecall is enough to need to reset the router, forgot to pick up filters today to see if that made a difference. but so frustrating. not my phoneline, the name on the contract isn't concerned, so I'll just have to wait till she's fuming and BT can have her screaming down the line at them. Test socket is usually the first socket from where the BT line comes in the building. It will have a horizontal line where the faceplate is split in two.Unscrew the the screws and gently pull the face plate off and behind you will fint another BT socket. As this the demarcation point between what is customers resposibility and that of BTOR, it is often a good place to start. If you find the change of filters and equipment makes no diffrence, you had better make sure the Master socket is accesible or it may cost you .... Quote Link to comment Share on other sites More sharing options...
MJ Posted September 26, 2012 Report Share Posted September 26, 2012 master socket is in other building. After phoning BT and them testing the line we have NO phone, we have perfect internet, but no phone. Quote Link to comment Share on other sites More sharing options...
hairyian Posted September 26, 2012 Report Share Posted September 26, 2012 master socket is in other building. After phoning BT and them testing the line we have NO phone, we have perfect internet, but no phone. Corded or cordless ?I would still strongly suggest you need to test a known good phone in the test socket. If that shows no dial tone then the problem is outside your network. Remember, if an OR engineer is called out he will first check the exchange, if no problem there he will come and use the test socket. If that checks out OK OR send your service provider a hefty bil and you will still have no telephone. Quote Link to comment Share on other sites More sharing options...
MJ Posted September 27, 2012 Report Share Posted September 27, 2012 hairyian - Doesn't matter how many times you say it, it physically can't be done, the socket is boxed in. Not living where we can expect a constant power supply of course we have a corded phone. BT have claimed responsibility and we're on the list along with those being reconnected (after the lightening) on the 3rd.My original post about this was to find out if anyone else was effected. Quote Link to comment Share on other sites More sharing options...
hairyian Posted September 27, 2012 Report Share Posted September 27, 2012 hairyian - Doesn't matter how many times you say it, it physically can't be done, the socket is boxed in. Not living where we can expect a constant power supply of course we have a corded phone. BT have claimed responsibility and we're on the list along with those being reconnected (after the lightening) on the 3rd.My original post about this was to find out if anyone else was effected. Better have plenty of tea and choccy biscuits on hand then. Quote Link to comment Share on other sites More sharing options...
MJ Posted September 27, 2012 Report Share Posted September 27, 2012 hairyian - it took me a while to figure out you were just winding me up, I mean surely you'd have noticed what's happening with the lines out west? I know Tavish & Marvin have had een or twa complaints. obviously being 2miles from the exchange, no there will be no need to be in with chocolate busicuts to hand as the exchange is next to the shop. I have internet, therefore can take calls online. As stated before BT have claimed responsibility for the fault being on their end (not our internal lines). Quote Link to comment Share on other sites More sharing options...
hairyian Posted September 27, 2012 Report Share Posted September 27, 2012 hairyian - it took me a while to figure out you were just winding me up, I mean surely you'd have noticed what's happening with the lines out west? I know Tavish & Marvin have had een or twa complaints. obviously being 2miles from the exchange, no there will be no need to be in with chocolate busicuts to hand as the exchange is next to the shop. I have internet, therefore can take calls online. As stated before BT have claimed responsibility for the fault being on their end (not our internal lines). There is winding up here. You, or the account payer, has a responsibility to look after the master socket and make it available to the OR engineer. If the socket is no longer available to the engineer OR are within their rights to charge for moving, or making a new master socket available. It could be that the work carried out between you and exchange brings the service back and he does not 'need' to access the socket. But, as part of the quality control there is usually a line pair quality test done to determine that the fault has been cleared and the line is working at the appropriate quality level. This can only be done from the test socket. So, if as you say, the socket is 'not available as it has been boxed in', you could end up with charges for this. The actual repair of the line itself will be charge free. Quote Link to comment Share on other sites More sharing options...
JAStewart Posted September 27, 2012 Report Share Posted September 27, 2012 http://www.speedtest.net/result/2206754474.png Sigh. Quote Link to comment Share on other sites More sharing options...
Ghostrider Posted September 27, 2012 Report Share Posted September 27, 2012 ^ No quite so bad as him, but definitely beggared none the less - can usually expect expect 200% faster download and 30% better ping.... http://www.speedtest.net/result/2206890942.png Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted September 27, 2012 Author Report Share Posted September 27, 2012 Same exchange as Ghostrider, but pretty good (although Shetlink seems slow?)... http://www.speedtest.net/result/2206899170.png Quote Link to comment Share on other sites More sharing options...
JAStewart Posted September 28, 2012 Report Share Posted September 28, 2012 http://www.speedtest.net/result/2208893709.png Double sigh. Quote Link to comment Share on other sites More sharing options...
MJ Posted October 23, 2012 Report Share Posted October 23, 2012 http://www.speedtest.net/result/2260703248.png Not been the same since BT effed up the line, but this is seriously taking the P Quote Link to comment Share on other sites More sharing options...
JAStewart Posted October 28, 2012 Report Share Posted October 28, 2012 Is it just me or has the internet been dreadful this weekend?# http://www.speedtest.net/result/2270908141.png Quote Link to comment Share on other sites More sharing options...
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