shetlandlass9 Posted March 24, 2013 Report Share Posted March 24, 2013 Hiya , can anyone using plus net give me some feedback on their speed and service for the unlimited usage package please ? any info would be helpful cheersfaith Quote Link to comment Share on other sites More sharing options...
muggins Posted March 24, 2013 Report Share Posted March 24, 2013 I don't have the unlimited package but connection speed is ahead of bt , in comparison all their packages are ahead , and anytime ive needed them its been a short time on the phone with helpful friendly staff . I moved the line rental there too . Quote Link to comment Share on other sites More sharing options...
JustMe Posted March 24, 2013 Report Share Posted March 24, 2013 Good thing about Plusnet is their UK call centres which seem to be staffed by people who know what they are doing. All the bad things are probably the fault of BT anyway and will apply to all terrestrial broadband in Shetland. Quote Link to comment Share on other sites More sharing options...
Colin Posted March 24, 2013 Report Share Posted March 24, 2013 After a very long look around, I moved everything (phone + broadband) to PlusNet over a year, ago took their 60Gb package and, never had a problem.Their call centers are in England and they speak English as their first language. Their reps also seem to be quite 'savvy' with their technical knowledge and are not the 'script monkeys' you encounter with other ISP's. Took unlimited UK 'Anytime' calls package with broadband. Not the cheapest option out there but, certainly one of the best.Can highly recommend them. Keep in mind that Shetland's exchanges are wholly owned and equipped by BT Quote Link to comment Share on other sites More sharing options...
Frances144 Posted March 24, 2013 Report Share Posted March 24, 2013 I have been with them since their first incarnation as Freenetname. Then they turned into Madasafish and now Plusnet. In their Plusnet incarnation, they are getting better and better and I like the fact they are based in England, try their hardest to help and have stopped being a nameless person far away talking the talk. I do think, when I see the flashy BT adverts that maybe they could be cheaper, but actually I have no intention of moving as BT in their real persona are a lying bunch of boobalubes every time I have had to deal with them about just the phone not working! I know friends who have left Plusnet for Tiscali and came back pretty sharpish when they found what really bad customer service can be like. Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted March 27, 2013 Report Share Posted March 27, 2013 Been with them about 3 years. No problems. Never noticed the recent fibre disconnection as BT stuff was auto reconnected. I'm assuming that included PlusNet. Quote Link to comment Share on other sites More sharing options...
Marvin Posted March 28, 2013 Report Share Posted March 28, 2013 Never noticed the recent fibre disconnection as BT stuff was auto reconnected. I'm assuming that included PlusNet. All Shetland (except Lerwick exchange) broadband traffic was diverted on to SIC/FT fibre (regardless of which ISP you use). The problems were restricted to Lerwick exchange area which has 21-CN. The availability of 21-CN allows ISPs more choice of wholesale provider. This is normally a good thing but... Some ISPs are (evidently) using a wholesale provider (not BT Wholesale or Faroese Telecom) which is not using the resilient route. [clear as mud, I know...] That said, I would be surprised if PlusNet didn't use BT Wholesale which uses the SIC/Faroese Telecom resilient route. Quote Link to comment Share on other sites More sharing options...
Hector's House Posted March 28, 2013 Report Share Posted March 28, 2013 I would be surprised if PlusNet didn't use BT Wholesale especially as they are owned by BT! Quote Link to comment Share on other sites More sharing options...
JordanKZ Posted March 29, 2013 Report Share Posted March 29, 2013 Been with Plusnet for three years now. Not a single complaint. Quote Link to comment Share on other sites More sharing options...
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