daveh Posted August 23, 2013 Report Share Posted August 23, 2013 Bearing in mind that I am not technical, can someone please advise me on this? I have been with Vodafone for about 20 years continuously and have always had the same number. I was on PAYG for about 16 years then switched to annual contracts for 3 separate years followed by a sim-only contract for a year. In May this year, via a phone call to Vodafone I took out what I thought was another 12 months sim-only contract with them. When I went back to them after 3 months to increase the internet allowance, they insisted that I have a 2-year sim-only contract and refuse to budge. I have a reasonable deal with them but this has really pee'd me off. I had no intention of taking out a two-year contract as I like to check every year. They have done this without my requesting them to do so. This has now become a matter of principle for me. If I was to have my phone unlocked and switched to another network, could I retain my old number? Could I just simply cancel the Vodafone monthly DD and walk away from them? I haven't signed anything with them as it has all been done via the phone. Thanks. Quote Link to comment Share on other sites More sharing options...
shetlandpeat Posted August 23, 2013 Report Share Posted August 23, 2013 I have kept mine for many years on different networks. You ask Vodaphone for your PAC (Porting Authorisation Code) for your number, when you get a new sim from another provider, you will get a new number, give them the PAC number and the number will be allocated. In the case of myself, it took a week to get the PAC code from O2 and 36 hours to have it put onto my 3 sim. They may want a fee if you have not completed the full terms of the contract.Best to ask. Good luck Quote Link to comment Share on other sites More sharing options...
daveh Posted August 24, 2013 Author Report Share Posted August 24, 2013 ^^ Many thanks for the reply.I will look into that. Quote Link to comment Share on other sites More sharing options...
MJ Posted August 25, 2013 Report Share Posted August 25, 2013 Do remember to check to contract they sent you when you renewed. If they didn't send you a new contract you may have some lea way. otherwise they have every right to remand the cancellation fee usually around 6 months line rental. Quote Link to comment Share on other sites More sharing options...
daveh Posted August 25, 2013 Author Report Share Posted August 25, 2013 It was all done via a phone call. Quote Link to comment Share on other sites More sharing options...
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