valhalla Posted September 19, 2013 Report Share Posted September 19, 2013 I have been getting little or no signal with vodafone from June 2013.I have called 'customer services' numerous times.They have blamed my phone (a nokia lumia 800) gave me a new sim card etc etc, all of their suggestions have not worked.The customer service has been dreadful and pretty rude at times.The technical dept has also been involved. They have blamed the weather, my signal's been hidden by trees! Etc etc!To blame trees here was the last straw.A few of my friends and colleagues have been bothered with the same problem. Not all stay in Lerwick, or use lumias.The very last straw was when I was told to 'pop into my local store' to get my phone checked!The tech team have acknowledged there is/has been a fault but the problem is still ongoing.I did suggest that an engineer could 'pop' up to Shetland to sort the problem!Has anyone else on Shetlink suffered or are suffering from the same problem? Link to comment Share on other sites More sharing options...
hairyian Posted September 19, 2013 Report Share Posted September 19, 2013 I have been getting little or no signal with vodafone from June 2013. I have called 'customer services' numerous times. They have blamed my phone (a nokia lumia 800) gave me a new sim card etc etc, all of their suggestions have not worked. The customer service has been dreadful and pretty rude at times. The technical dept has also been involved. They have blamed the weather, my signal's been hidden by trees! Etc etc! To blame trees here was the last straw. A few of my friends and colleagues have been bothered with the same problem. Not all stay in Lerwick, or use lumias. The very last straw was when I was told to 'pop into my local store' to get my phone checked! The tech team have acknowledged there is/has been a fault but the problem is still ongoing. I did suggest that an engineer could 'pop' up to Shetland to sort the problem! Has anyone else on Shetlink suffered or are suffering from the same problem? Vodafone has Shetland based engineering resiurce for routine repairs and maintenance. Where abouts are you getting this poor signal ? Link to comment Share on other sites More sharing options...
valhalla Posted September 19, 2013 Author Report Share Posted September 19, 2013 I'm in Lerwick Link to comment Share on other sites More sharing options...
hairyian Posted September 19, 2013 Report Share Posted September 19, 2013 I'm in LerwickI use Vodafone in Lerwick most days and not noticed any problem. Link to comment Share on other sites More sharing options...
RFR937 Posted April 19, 2015 Report Share Posted April 19, 2015 Is it just me or has the mobile signal in Scalloway been down all day (again) , I can see EE and 3UK but no other networks seem to be available ? Link to comment Share on other sites More sharing options...
Colin Posted April 19, 2015 Report Share Posted April 19, 2015 In Scalloway myself and, no signal at the moment. Link to comment Share on other sites More sharing options...
SnowFlake Posted April 19, 2015 Report Share Posted April 19, 2015 Had no siganl up here in Mossbank all day.. im on Vodafone but i have heard of no signal with other newtworks up here also... hope whatever it is they get us all back on soon. Link to comment Share on other sites More sharing options...
Chalklate Posted April 20, 2015 Report Share Posted April 20, 2015 Still no Vodafone in Scalloway today . Our son is with O2 and he has a network????? Link to comment Share on other sites More sharing options...
MuckleJoannie Posted April 20, 2015 Report Share Posted April 20, 2015 I got in touch with Vodafone and they got back today with a generic reply that there is a problem with the Scalloway mast and it will be fixed within 3 days. Link to comment Share on other sites More sharing options...
Colin Posted April 21, 2015 Report Share Posted April 21, 2015 Seems to be sorted... Link to comment Share on other sites More sharing options...
SnowFlake Posted April 21, 2015 Report Share Posted April 21, 2015 Still no Vodafone signal in Mossbank..despite a vodafone customer service assistant saying all would be back to normal by 6am this morning. Link to comment Share on other sites More sharing options...
HMRobertson Posted April 21, 2015 Report Share Posted April 21, 2015 No Vodafone Signal in Ulsta, Yell either, for over 48 hours. Contacted Vodafone and they say there are no issues.....it has been reported to the Technical Team Link to comment Share on other sites More sharing options...
RFR937 Posted April 21, 2015 Report Share Posted April 21, 2015 Vodafone are lying bunch of ####wits. I know they have had reports as I made a complaint myself. It appears the fault is on the Bressay mast, lerwick is fine but most of the west and north cells are down,an engineer is supposedly on their way but I wouldn't hold my breath for them making it a priority! HMRobertson 1 Link to comment Share on other sites More sharing options...
Middlin Posted April 21, 2015 Report Share Posted April 21, 2015 Was getting a weaker than normal signal on 02 up to yesterday. But it's completely dead now. No service what so ever in tingwall.. Link to comment Share on other sites More sharing options...
ng7627 Posted April 21, 2015 Report Share Posted April 21, 2015 Been no 02 signal in Vidlin for 2 days now. Link to comment Share on other sites More sharing options...
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