Shame Serco (Northlink) didn't have the grand re-entrance of the Hjaltland sorted out last Thursday! Communication between the official webpage of Northlink and it's Facebook page was out of kilter (giving different departure times) as was the telephone people! By the time the ferry arrived into Lerwick none of the scheduled times matched up anywhere, the poor sods running customer services looked like sheep in headlights and nothing was open on the boat when it was opened up for boarding! Not bothered about the rough crossing - been there, done that! Free tea and coffee due to the delay? Meh. Restaurant open at 8pm, closed at 9.30. Whoa. Queues were bonkers. But - communication to the passengers? None existant or irregular at best. And WTF is going on with the cleaning crew in the morning? They don't speak a word of English, shouting all I can say is East European and barge into you with bags of linen in the corridors, bang on your door even if your "please do not disturb" note is in the key holder. And.....the thing that really got bad was the toilets upstairs near the bar. Oh Sweet Jesus. Faeces all over all toilets and used condoms on the floor? I've seen better in pub toilets in Nottinghamshire. Serco needs to sort it out!
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The North Boat (Northlink ferries)