Took me the best part of a year to get the SSE THTC meter taken out of my house, SSE told me it was “too far” to send an engineer to do the work!! Despite their published “...you can change your supplier anytime...” it is not realistic given how few electricity companies can effectively manage that type of meter - I tried and it was a nightmare. I involved the Energy Ombudsman Service to try and help - they eventually made a decision (which couldn’t be appealed) that SSE should make a written apology (not worth the paper it was written on) and remove the meter. SSE said they would remove it by 26.12.18 - the OS believed them and closed the case and in March 2019 the meter was still in place. I had complained to and about the OS and was ignored. I told SSE there was an electrician who lived very near to me who I thought undertook SSE work on occasions but that information seemed to be ignored. I contacted the Guardian newspaper ‘Consumer Champions’, they replied asking for my electricity account number and all the OS letters as they were going to investigate the fiasco. That same day I received a telephone call from the electrician I had told SSE about and within 2 days the proficient worker took under an hour to remove and replace the THTC meter. Apart from the “its too far” excuse, I had also been told that the delay was due to SSE meter engineers not being available as they were being trained up to deal with smart meters - no comfort as apparently we are not (yet) eligible for them. I would suggest, IF you can, get the THTC meter removed and change supplier. In my experience SSE appeared to prioritise their profit margins over and above customer care. Good Luck - I think you will need it!!
