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I am hoping that someone here can give me some advice. I have been wearing digital hearing aids, in each ear, for about 8 years. I am an ageing git and the years are catching up with me ! My latest pair was purchased from Boots on the Scottish mainland in May 2011 and I have approximately 2 years 4 months left of the 5-year warranty to run. The whole package totalled just under £4,000 and they were the "state-of-the-art" when I purchased them. When they have worked, they have been superb but I have had many problems with them. I have made about 6 return trips to the mainland, at my expense, to have them repaired in the Boots branch and they have also been returned to the branch, via expensive guaranteed/insured postage, about 5 or 6 times for in-house adjustment. They have also been returned to the manufacturer at least 3 times for them to adjust them with the latest adjustment involving the electronics in them both being replaced. They are still not working as they should do. To say that I am miffed with them is a massive understatement and it has reached the stage where I am not prepared to just see my 5-year warranty wither away. I often have to use my spare older aids when the main ones let me down and that is just not acceptable. I have demanded that Boots provide me with a new pair together with a new 5-year warranty period but they are dragging their heels and their customers services department is not bothering to phone me despite the guy at the branch pushing them to do so. I am now seriously considering going through the small claims procedure to solve the matter. I gather that, in Scotland, this is limited to £3,000 which is a tad irritating if I am successful. If I do go ahead with it, do I issue the claim here in Shetland, where the branch is on the Scottish mainland or do I issue it where the HO is in London (where I presume I would be eligible to get the full £4,000 if my case is proved)? This is all new to me as usually just my threats of legal action, for past consumer problems, has brought about a satisfactory conclusion. Any advice will be appreciated. Thanks