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Showing results for tags 'vodafone'.
I have been getting little or no signal with vodafone from June 2013. I have called 'customer services' numerous times. They have blamed my phone (a nokia lumia 800) gave me a new sim card etc etc, all of their suggestions have not worked. The customer service has been dreadful and pretty rude at times. The technical dept has also been involved. They have blamed the weather, my signal's been hidden by trees! Etc etc! To blame trees here was the last straw. A few of my friends and colleagues have been bothered with the same problem. Not all stay in Lerwick, or use lumias. The very last straw was when I was told to 'pop into my local store' to get my phone checked! The tech team have acknowledged there is/has been a fault but the problem is still ongoing. I did suggest that an engineer could 'pop' up to Shetland to sort the problem! Has anyone else on Shetlink suffered or are suffering from the same problem?
I am not a technical person so please bear with me. I have a phone, on the vodafone network, that will allow me to use the internet. It works fine on wi-fi at home but, outside when I go into Lerwick, it is unable to get the internet at all. I have "data enabled" ticked in the settings so I don't know why there is a problem. In the past week, I have tried to use it (with the sound off) whilst waiting at the dentist and during a two-hour wait at the health centre. Others were using their phone, to access the internet at the health centre (although I don't know what network they were on), so is there a problem accessing 3G out and about in town with vodafone? Any thoughts?