Thanks for that responses. I did actually try the "I would like to cancel" thing, but was met with a "ok, from what date" response. Maybe I should follow the threat a little further to test the water and see if they come up with anything. I just have the bog basic sky box, but would like to get a sky+ box. Not keen on paying an extra for it though (ie monthly subscription) as the sports pack makes it expensive enough as it is. If they don't come up with anything special then I may look to cancel the subscription and then subscribe once again with any introductory offers that they may have. I would find it strange if they don't try to offer an existing customer some kind of incentive to stay with them, but then they are one of those sizeable companies that can dictate the terms that they wish.