Flybe refund?

[Frances144]

Anyone know how you go about this? I can't get their link to work.

 

I booked using the ADS scheme so do I go through ADS or through Logan Air or via Flybe?

 

Thanks

Frances

[Longdog]

We did it through flybe over the phone. Mind it took ages to actually get through to them on the phone, but when we did they were fine. Said didn't know how soon the refund would be due to amount of refunds they're processing.

 

Kev

[Frances144]

Ta muchly. I will set aside a day in my diary and sit on the phone!

[hermie10]

I sent an email to this email address that was on the bottom of the email that my o/h got from them saying the flight was cancelled - refunds@flybe.com and received an automated email reply saying

Dear Sir / Madam

 

Thank you for your email.

 

I would like to assure you that your comments have been forwarded to a member of the Customer Accounts Team and you will be receiving a response to your query in due course. Unfortunately due to the high number of refund applications received as a result of the all the recent flight cancellations due to the weather disruptions, we apologise in advance for any delay in response. We will be responding to you, however this may take up to 28 days.

 

Thankyou for your patience.

 

Yours sincerely

 

Customer Accounts

 

Seemed a lot simpler than trying to get through on their overloaded phone system

[Frances144]

Perfick - an email will go a-winging its way!

 

Many thanks.