Frances144 Posted April 19, 2010 Report Share Posted April 19, 2010 Anyone know how you go about this? I can't get their link to work. I booked using the ADS scheme so do I go through ADS or through Logan Air or via Flybe? ThanksFrances Quote Link to comment Share on other sites More sharing options...
Longdog Posted April 19, 2010 Report Share Posted April 19, 2010 We did it through flybe over the phone. Mind it took ages to actually get through to them on the phone, but when we did they were fine. Said didn't know how soon the refund would be due to amount of refunds they're processing. Kev Quote Link to comment Share on other sites More sharing options...
Frances144 Posted April 19, 2010 Author Report Share Posted April 19, 2010 Ta muchly. I will set aside a day in my diary and sit on the phone! Quote Link to comment Share on other sites More sharing options...
hermie10 Posted April 19, 2010 Report Share Posted April 19, 2010 I sent an email to this email address that was on the bottom of the email that my o/h got from them saying the flight was cancelled - refunds@flybe.com and received an automated email reply sayingDear Sir / Madam Thank you for your email. I would like to assure you that your comments have been forwarded to a member of the Customer Accounts Team and you will be receiving a response to your query in due course. Unfortunately due to the high number of refund applications received as a result of the all the recent flight cancellations due to the weather disruptions, we apologise in advance for any delay in response. We will be responding to you, however this may take up to 28 days. Thankyou for your patience. Yours sincerely Customer Accounts Seemed a lot simpler than trying to get through on their overloaded phone system Quote Link to comment Share on other sites More sharing options...
Frances144 Posted April 19, 2010 Author Report Share Posted April 19, 2010 Perfick - an email will go a-winging its way! Many thanks. Quote Link to comment Share on other sites More sharing options...
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