Marvin Posted July 22, 2013 Report Share Posted July 22, 2013 UPDATE - Faroese Telecom re routed Shetland Telecom traffic from Shetland on to DANICE (cable from Denmark to Iceland). Customers may notice an increase in ping times as all traffic is going from Shetland to Faroe, then to Iceland then Denmark and finally to London. Normal service will be resumed at 4am. EDIT - this only applies to community broadband customers in Vidlin, Fetlar and West Burrafirth. If you are having problems with ADSL then you need to contact your ISP. Quote Link to comment Share on other sites More sharing options...
Marvin Posted July 22, 2013 Report Share Posted July 22, 2013 interesting. This would affect everyone else too then? EDIT net not off... but still crap I have no idea what's wrong with ADSL in Shetland at the moment. I can ask BT tomorrow. Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted July 22, 2013 Author Report Share Posted July 22, 2013 interesting. This would affect everyone else too then? EDIT net not off... but still crap I have no idea what's wrong with ADSL in Shetland at the moment. I can ask BT tomorrow. Thank you Marvin. I thought all Shetland traffic went via the SHEFA2 cable instead of via microwave link. With the cable cut as you say and the diversion, I thought it explained the problems we're having. I guess not Quote Link to comment Share on other sites More sharing options...
unlinkedstudent Posted July 22, 2013 Report Share Posted July 22, 2013 ^ It went back to normal around 2.00am (whizzed back up to 6.25) and dropped again this evening. I logged a call last night (see previous post) and I haven't had a text update yet so call must still be outstanding. If they don't text tomorrow, I'll phone again if it's no better. Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted July 22, 2013 Author Report Share Posted July 22, 2013 was poor for me all day and evening pings of 800ms :'( Download speed variable 0-2-ish. normally 5-6. http://www.speedtest.net/result/2853601542.png Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted July 23, 2013 Author Report Share Posted July 23, 2013 Weellll it was quite good this afternoon.... but now http://www.speedtest.net/result/2855499733.png Quote Link to comment Share on other sites More sharing options...
Hector's House Posted July 23, 2013 Report Share Posted July 23, 2013 http://www.mybroadbandspeed.co.uk/results/193920191.png All fine for me, same exchange. Haven't noticed any dips at any particular time of day since I moved to the south end, so maybe a line noise issue local to you? Anyone suggest why I can't get Speedtest to work - I just get the welcome page & no test. Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted July 23, 2013 Author Report Share Posted July 23, 2013 So you're on Sumburgh exchange with a good connection? Damn What about other Plusnet customers on Sumburgh exchange? or elsewhere? http://www.speedtest.net/result/2855738613.png Quote Link to comment Share on other sites More sharing options...
Hector's House Posted July 23, 2013 Report Share Posted July 23, 2013 Um, forgot to say I'm on PlusNet as well... Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted July 24, 2013 Author Report Share Posted July 24, 2013 Um, forgot to say I'm on PlusNet as well... OK... hmmm at the moment it's good, 1.43am http://www.speedtest.net/result/2856019218.png Guess when it gets bad again I'll have to get in touch with Plusnet. Last time they wanted me to check with BT there was no problem with the line, so I rang India and they said there was no problem. Then Plusnet said I had an open fault with BT - which although there was no fault, was caused by actually ringing BT to ask them to check! Grr. Quote Link to comment Share on other sites More sharing options...
unlinkedstudent Posted July 24, 2013 Report Share Posted July 24, 2013 @DizzyKipper & Hector's HouseI phoned BT Business helpdesk again this evening. They passing to their Manager the information re SHEFA2 going down and I've enquired as to whether or not we are being re-routed via the microlink again - my own POV is that we are cos it always used to go okay again around 2.00am. Anyhooos, a Manager should be calling me back during the day. I'll keep you updated. Quote Link to comment Share on other sites More sharing options...
MJ Posted July 24, 2013 Report Share Posted July 24, 2013 ours was bad last night, just assumed it was a combination of the cables, the microwave link and the storms they're having south. Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted July 24, 2013 Author Report Share Posted July 24, 2013 @DizzyKipper & Hector's House[snip] I'll keep you updated. Thanks. It's been fine all day so far today... it's the evenings it goes rubbish... Quote Link to comment Share on other sites More sharing options...
unlinkedstudent Posted July 24, 2013 Report Share Posted July 24, 2013 UpdateBT Manager called this morning and said they were fixing SHEFA. I pointed out BT don't own SHEFA. They going back to Openreach for more information. Quote Link to comment Share on other sites More sharing options...
JustMe Posted July 24, 2013 Report Share Posted July 24, 2013 UpdateBT Manager called this morning and said they were fixing SHEFA. I pointed out BT don't own SHEFA. They going back to Openreach for more information.Well done telling BT what they ought to know!!! Quote Link to comment Share on other sites More sharing options...
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