Tartanlass Posted December 2, 2011 Report Share Posted December 2, 2011 My sky has stopped working as says no satelitte signal so phone sky to ask for help they say after a long wait on a call back first appointment i can get is 10th January 2012 as book closed till 9th due to adverse weather we get in winter. I think its disgusting way to treat us should be an engineer based here. Guess Sky dont feel we count for owt n dont need someone. ARGH!!! anyone else have similar problem. Gonna be odd no tv over xmas time. They say i could get an independent enigneer out but id have to pay for it. Anyone have any idea how much that could be Quote Link to comment Share on other sites More sharing options...
Dratsy Posted December 2, 2011 Report Share Posted December 2, 2011 you would be far better off getting in an independant engineer and the cost will be minimal as it is probably just your dish facing the wrong way after the wind we have had. If you can reach the dish yourself it should be pointing approx south get a compass and check with your neighbours dish. The sky guy up here is the next thing to useless anyway Quote Link to comment Share on other sites More sharing options...
Silvercloud Posted December 2, 2011 Report Share Posted December 2, 2011 Hi,The sky engineers are back on the island this Sunday,so I suggest you get back on to Sky,they apparently cleared off on Tuesday 4 days early from I understand. Silvercloud Quote Link to comment Share on other sites More sharing options...
hermie10 Posted December 2, 2011 Report Share Posted December 2, 2011 Our Sky was off this morning too but switching off the power at the socket for a couple of minutes and removing the card giving it a wipe on a dry cloth and then switching the power on again and reinserting the card made it spring back into action - worth a try if you haven't already tried it Quote Link to comment Share on other sites More sharing options...
Tartanlass Posted December 3, 2011 Author Report Share Posted December 3, 2011 I was told diary for here was closed till 9th Jan hence why given 10th Jan as a date for engineer. Guess there visit this time is full but will ring n ask. I have tried all the usual things they suggest to try for rebooting system as i always do before ringing them. Quote Link to comment Share on other sites More sharing options...
Tartanlass Posted December 3, 2011 Author Report Share Posted December 3, 2011 Just rang them diary is full so have to wait till 10th jan Quote Link to comment Share on other sites More sharing options...
crofter Posted December 3, 2011 Report Share Posted December 3, 2011 it is probably just your dish facing the wrong way after the wind we have had. I think this is likely to be the problem. Get somebody outside to give it a nudge and shout out the window when you get the signal back. Quote Link to comment Share on other sites More sharing options...
shetlandpeat Posted December 3, 2011 Report Share Posted December 3, 2011 It is no harder than aligning a TeeVee antenna, though you may need some gadgets. http://www.maplin.co.uk/tv-and-satellite/satellite/satellite-finders-and-meters Quote Link to comment Share on other sites More sharing options...
Tartanlass Posted December 3, 2011 Author Report Share Posted December 3, 2011 doesnt seem to have moved as just had quick check of it n wires but as still windy and wet out there ill wait n have a better check Quote Link to comment Share on other sites More sharing options...
jps Posted December 3, 2011 Report Share Posted December 3, 2011 All it has to move is a fraction of an inch for you to lose your signal.Just give it a nudge first one way then the other to see if you get your signal back.I Just connect a satellite meter to mine when ever the wind moves it and it has never been more than 0.5 of an inch out.So you wont be able to tell if it has been moved fractionally just by looking at it. Quote Link to comment Share on other sites More sharing options...
Silvercloud Posted December 3, 2011 Report Share Posted December 3, 2011 Hi ,yes we were told one time they were fully booked after numerous problems with them installing sky in the 1st place ,but we demanded to speak to someone much higher up and indeed the engineers did finally come to us despite being told they were fully booked .It took number phonecalls but it was sorted out, despite them sending one engineer looking for us in East London with an A-Z to install sky.When they failed to turn up at the specified time, that was where we told engineer was he didn't know where Shetland was or the place of where we stayed and that was where the poor guy was sent .So we rang straight back on the phone and indeed engineer was sent to us as a team were on the island,they fitted us in no problem but we did have to demand to speak someone more senior and not be fobbed off with with the initial call centre.The week we had it installed the team weren't leaving the hotel until 10.30. So they should have time. Quote Link to comment Share on other sites More sharing options...
MuckleJoannie Posted December 3, 2011 Report Share Posted December 3, 2011 I would go with checking the Sky box first. Try switching it off at the mains for 30 seconds. Also check your connection at the back. The lead on one of our Sky boxes has a habit of coming away from its connector, giving the sme message as you get. If you want to adjust your satellite dish ther are plenty of videos on Youtube http://www.youtube.com/watch?v=tO1XiVNmJXI Or for a quicker service try Springbank Electrical http://shetlopedia.com/Springbank_Electrical Quote Link to comment Share on other sites More sharing options...
Biglad Posted December 3, 2011 Report Share Posted December 3, 2011 Springbank Electrical.Islesat.Michael Fordyce??? If you're desperate for TV you'll just have to pay to get it fixed or 'find a friend' to do it for you. Quote Link to comment Share on other sites More sharing options...
ng7627 Posted December 11, 2011 Report Share Posted December 11, 2011 Just to say that Sky Engineers are going to be in Shetland this coming week. We got a phone call with the offer of Tuesday to Friday for an appointment to fit a new Sky dish following the recent storms. Said they had enough for 100 hours of work. Quote Link to comment Share on other sites More sharing options...
joenorth Posted December 11, 2011 Report Share Posted December 11, 2011 Our dish blew off in a recent gale. Stevie Fordyce from Bigton came practically as soon as he was called and put on a galvanised replacement. First-class service! Quote Link to comment Share on other sites More sharing options...
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