shetlandpeat Posted November 30, 2012 Report Share Posted November 30, 2012 Serco: Chookargyll: No disrespect, but I assume you can supply hard evidence to back up your statements? You may see soon enough.... Though, risking their job to satisfy the needs of an anonymous forum in providing "hard" evidence is not that high up up the necessity factor. If you want that, write to Serco, put those allegations to them, and wait. Then, you will have held them to account. Quote Link to comment Share on other sites More sharing options...
DizzyKipper Posted November 30, 2012 Report Share Posted November 30, 2012 The cost of amendment is shocking, if what you're saying is true. I could put up with the rest but bad weather means I would change my travel date, but half the cost of the trip?? The £10 charge would be worth swallowing to have a comfortable crossing but not the half total cost. That's dreadful! Quote Link to comment Share on other sites More sharing options...
greenman Posted November 30, 2012 Report Share Posted November 30, 2012 typical serco out to make money and sod their staff and customers. as for breakfast on the boat, what we tend to do is walk up to morrisons in king st, you get a great breakfast there for under a fiver. we eat before going on the boat, and make up sandwichjes for the journey, much cheaper than eating on board Quote Link to comment Share on other sites More sharing options...
suuusssiiieee Posted November 30, 2012 Report Share Posted November 30, 2012 If those points above prove accurate Serco are the modern day equivalent of Dick Turpin and his bunch of Highwaymen, absolute shocking to think you will be "fleeced" with charges like that. I hope extra planes will be arranged for the stampede at Sumburgh. Quote Link to comment Share on other sites More sharing options...
Spinner72 Posted November 30, 2012 Report Share Posted November 30, 2012 The cost of amendment is shocking, if what you're saying is true. I could put up with the rest but bad weather means I would change my travel date, but half the cost of the trip?? The £10 charge would be worth swallowing to have a comfortable crossing but not the half total cost. That's dreadful! Just in case anyone isn't aware, sometime over the last year or so Flybe introduced an additional fare, usually about £10 more than the economy, which includes being able to change flights for no extra charge (allowing for space etc). This, combined with the dedicated "Jet" bus to the airport being under £2, means flying is only slightly more expensive as it is. I foolishly thought introducing better sleeping options for non-cabin buyers and "public" showers was designed to attract people to travel on a budget. Not so, or so it seems from the above. Quote Link to comment Share on other sites More sharing options...
greenman Posted November 30, 2012 Report Share Posted November 30, 2012 if only someone could set up in competition to SERCO Quote Link to comment Share on other sites More sharing options...
fionajohn Posted December 1, 2012 Report Share Posted December 1, 2012 talking to a customer to-day(fri) she tried to go on boat but was told NO ferry was full there was at least 4 wanting to travelat this time of year many folk decide to go christmas shopping at the last minute the staff said it's been years since they had to turn people down Quote Link to comment Share on other sites More sharing options...
Scorrie Posted December 1, 2012 Report Share Posted December 1, 2012 Serco: Chookargyll: No disrespect, but I assume you can supply hard evidence to back up your statements? You may see soon enough.... Though, risking their job to satisfy the needs of an anonymous forum in providing "hard" evidence is not that high up up the necessity factor. If you want that, write to Serco, put those allegations to them, and wait. Then, you will have held them to account. Nope, doesn't wash. Anonymously posting on a forum doesn't make something hard fact. Chook has posted intelligently, but without some form of evidence then it's back to "I heard that...." And there's too much of that pish on here already. BTW: I'm inclined to believe Chook, but I prefer to deal with hard facts, not opinion. Just looking for something more solid. Quote Link to comment Share on other sites More sharing options...
shetlandpeat Posted December 1, 2012 Report Share Posted December 1, 2012 So, you want somebody else to do your running. Get real. Just write to them.if you need to know true facts in a form you could present. Quote Link to comment Share on other sites More sharing options...
ruidh Posted December 1, 2012 Report Share Posted December 1, 2012 Your wasting your time "Chookargyll" ,let them find out the hard way.Boy,boy will there be some moaning then. Quote Link to comment Share on other sites More sharing options...
ruidh Posted December 1, 2012 Report Share Posted December 1, 2012 Your wasting your time "Chookargyll" ,let them find out the hard way.Boy,boy will there be some moaning then. Quote Link to comment Share on other sites More sharing options...
Muppet Posted December 1, 2012 Report Share Posted December 1, 2012 How is he wasting his time? I for one am very grateful for the information he posted, as, it seems, is everyone who's posted since. It reinforces rumours I have heard and covers a lot of ground. It is still an anonymous post on a web forum though and I understand the reasons for that, but we need to wait until any of this can be substantiated before anybody can do anything. It's interesting to hear that Serco Northlink are turning passengers away in November! That doesn't sit well with a 'lifeline' service provision. Quote Link to comment Share on other sites More sharing options...
ruidh Posted December 1, 2012 Report Share Posted December 1, 2012 How's about the Shetland Times asking Serco Northlink if there's any truth in what's being said,and then printing a response.You can strike the words lifeline out any conversation regarding this operation.Once this contract was awarded to a private operator answerable to private share holders who require a dividend it became a private business.(Subsidised by Scottish Executive) My understanding is that the previous operator had to hand back a certain amount of any profit they made,again,it seems that this is not the case with Serco, Surprise,surprise!!!This service should be run by a board of directors who are only answerable to Scottish Executive. Quote Link to comment Share on other sites More sharing options...
Scorrie Posted December 1, 2012 Report Share Posted December 1, 2012 So, you want somebody else to do your running. Get real. Just write to them.if you need to know true facts in a form you could present. You really don't like folk disagreeing with you, do you? Quote Link to comment Share on other sites More sharing options...
Scorrie Posted December 1, 2012 Report Share Posted December 1, 2012 How is he wasting his time? I for one am very grateful for the information he posted, as, it seems, is everyone who's posted since. It reinforces rumours I have heard and covers a lot of ground. It is still an anonymous post on a web forum though and I understand the reasons for that, but we need to wait until any of this can be substantiated before anybody can do anything. It's interesting to hear that Serco Northlink are turning passengers away in November! That doesn't sit well with a 'lifeline' service provision. Exactly. Quote Link to comment Share on other sites More sharing options...
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